Department: Orlando Health Ambulatory - Outpatient Rehab
Status: Full-Time | 40 hours per week
Shift: Monday - Friday, 8am - 5pm
Title:Ancillary Scheudling, Registration, and Patient Charge Specialist
***Address of Practice: 990 N State Road 434 Ste.1128 Altamonte Springs, Florida 32714***
This position is for our new Orlando Health Rehabilitation & Sports Medicine Center - Altamonte. Responsibilities include patient check in/out, registration, insurance verification/authorization, scheduling, and front office operations.
All Inclusive Benefits (start day one)
Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
Essential Functions
• Effective pre-registration, registration and scheduling of multiple patient appointments.• Manages the multiple additions and cancellations of patient appointments.• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospitalsystems • Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations. • Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.• Responsible for entry of patient charges.• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient. • Performs check in and check out of patients.• Acts as a liaison to the clinical staff. • Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.• Acts as a resource for training or mentoring of new team members.• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities. • Attends and participates in department staff meetings and attends other meetings as assigned.• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.• Responsible for reviewing and adhering to all corporate departmental and education initiatives.• Assists his/her supervisor/manager in planning and organizing department activities.• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.• Maintains compliance with all Orlando Health policies and procedures.
Education/Training
Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
Licensure/CertificationNone.
ExperienceTwo (2) years’ experience in financial, business office, or customer service environment required. Computer knowledge necessary.
Situated in the heart of downtown St. Petersburg, Florida, Orlando Health Bayfront Hospital has served the residents of area communities for more than 110 years. Orlando Health, a not-for-profit healthcare organization headquartered in Central Florida, officially acquired Bayfront Hospital on October 1, 2020. Orlando Health Bayfront Hospital is a 480-bed comprehensive emergency, medical and surgical acute care facility – and home to the only state-accredited Level Two Adult Trauma Center in the St. Petersburg region. As a regional leader in emergency care, our 3 conveniently located emergency rooms are staffed with board-certified physicians and specialty-trained clinical teams who are ready to provide expert emergency care for all ages- 24 hours a day, seven days a week.
With advanced technology and expertise in numerous specialties including heart and vascular, neurosciences, digestive health, maternity care, emergency and trauma care, acute rehabilitation and surgical services, Orlando Health Bayfront Hospital provides a complete continuum of care. The hospital has a 38-bed neurosciences unit with a dedicated neurology team consisting of board-certified neuroscience specialists and physicians with subspecialty expertise in stroke, epilepsy and Parkinson’s disease, and includes a Level IV Epilepsy Center. In partnership with Johns Hopkins All Children’s Hospital, Bayfront Health Baby Place offers full obstetrical services and is a Level III Regional Perinatal Intensive Care Center, one of only 13 in Florida. The Bayfront Health Cardiac Cath Lab, offers more cardiac testing and treatment space than any other provider in the St. Petersburg/Pinellas County area, with ease of access to the cardiac surgical program. The hospital is also home to three residency programs and one fellowship program, providing an exceptional teaching and learning environment to train the healthcare leaders of the future.
