Job Description

As our Ancillaries Performance Specialist, you'll be the data backbone of TUI Airline's ancillary business, transforming raw data into clear, actionable insights that drive commercial growth across our global operations.

ABOUT OUR OFFER

• Personal benefits Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll lead the reporting and analysis of ancillary product performance across all channels and touchpoints, using data to support decision-making and commercial strategy.
• You'll develop and maintain dashboards and automated reporting tools to monitor key metrics such as revenue, conversion, customer uptake and margin.
• You'll provide data-driven recommendations to improve product packaging, pricing, sales tactics and customer experience across our ancillary portfolio.
• You'll conduct deep-dive analyses to uncover patterns in customer behaviour, identify areas of underperformance and support future product development.
• You'll work closely with digital, commercial, and finance teams to align on KPIs and performance definitions, ensuring consistent use of data across the business.
• You'll continuously improve our reporting environment by implementing process automation, visualization improvements and data structure enhancements.

ABOUT YOU

• You have proven experience in a data or performance analyst role, ideally within a commercial, airline or travel context.
• You possess strong technical skills in Excel, SQL and data visualization tools such as Power BI or Tableau.
• You have the ability to turn complex data into actionable insight, with a clear focus on commercial impact and usability.
• You're familiar with e-commerce, digital platforms and customer behaviour analytics.
• You have excellent attention to detail and data accuracy with a proactive approach to troubleshooting and improvement.
• You're a strong communicator, confident in presenting findings to both technical and non-technical stakeholders.
• You're self-motivated, organised and capable of managing multiple priorities in a fast-paced environment.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).