Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
At Apple, you will build brand loyalty and create owners of Apple products and services. You’ll be dedicated to selling and delivering a customer service experience that is unlike any other. You'll also be curious — you'll ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.
When you start at Apple, you start a career. We offer the opportunity, training, and growth you’ll need to thrive in whichever path you choose here. There are different types of roles in an Apple Store, so think about which ones match your interests.
Sales
Introduce people to the Apple products that help them do what they love in new ways. Up front or behind the scenes, wherever you work in the Apple Store, you’ll have the chance to make a big difference — for your customers, your team, and yourself. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro.
Support
Use your creativity or technical skills to help others bring their interests to life. Bring your people skills and we’ll help you with the technical skills. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, you’ll address customers’ needs by reconnecting them with the Apple experience they love. In other roles, you’ll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code. Roles include Technical Specialist, Genius, Creative, and Creative Pro.
We’ll discuss qualifications as we work together to find the right role for you. In general, you should have good communication skills and be comfortable interacting with customers. Although you don’t need significant tech skills, you should have an interest in technology, particularly Apple products.
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
