Job Description

The Analytics Solutions Manager will join the CIB Global Finance and Business Management organization, assisting with optimizing business performance by helping to drive key initiatives, performing data & management reporting development agenda for operations. The candidate will learn core business processes, build new capabilities, develop metrics/management reporting, and provide decision support via Adhoc reporting and data analytics.

The Analytics Solutions Manager on the team will have the opportunity to work on high-impact initiatives that help drive profitability and efficiency across the Commercial & Investment Banking organization. The Analytics Solutions Manager will be responsible for leading a Data Strategy team and assisting the business in identifying, escalating, and mitigating operations risks. Also support in building the strategic initiatives for the key stakeholders.

Job Responsibilities:

We are seeking an experienced Analytics Manager to lead our Data Strategy team, drive data initiatives, and deliver actionable insights for business growth and operational excellence.

Key Responsibilities:

• Process Assessment & Optimization: Evaluate current business processes to identify inefficiencies and areas for improvement. Design and implement new or revised processes to enhance efficiency, reduce costs, and improve quality.
• Stakeholder Collaboration: Work closely with business leaders, cross-functional teams, and other stakeholders to gather requirements, secure buy-in, and ensure successful process changes.
• Change Management: Lead change initiatives, including communication, training, and support, to drive adoption of new processes and solutions.
• Project Leadership: Plan, execute, and oversee reengineering and data projects, ensuring timely delivery and alignment with strategic business objectives.
• Performance Tracking: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of process improvements and analytics initiatives.
• Technology & Data Enablement: Identify and implement technology solutions to support process automation and data management. Leverage analytics tools and emerging technologies to drive business insights.
• Documentation & Best Practices: Maintain comprehensive documentation of processes, changes, and best practices to support ongoing improvement and knowledge sharing.
• Continuous Improvement: Promote a culture of continuous evaluation and innovation, encouraging feedback and ongoing process enhancements.
• Risk & Compliance Management: Assess risks related to process changes and ensure compliance with regulatory and organizational standards.
• Team Leadership: Lead and mentor a team of Data Analysts, managing analytics and reporting functions. Drive team performance and professional development.
• Strategic Data Management: Align data initiatives with business goals, develop long-term data strategies, and ensure robust data governance, quality, privacy, and security.

• Stakeholder Engagement & Communication: Communicate effectively with senior leadership and cross-functional teams, presenting key metrics, insights, and recommendations.

Required qualifications, capabilities and skills

• 11+ years in analytics/transformation, preferably in financial services or banking.
• Education: Graduate/Postgraduate degree in a quantitative or business field (e.g., Computer Science, Finance, Statistics, etc.)

• Need hands on experience with the following skills:

  • Strong SQL for data extraction and validation

  • Data visualization tools such as Qlik and Tableau for data modeling

• Proven project management skills and stakeholder relationship building.
  • Experience with project management tools such as Service Now or JIRA.
• Ability to convey complex information clearly and influence stakeholders.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent verbal and written communication skills for engaging with senior management and cross-functional teams.
• High competency in reviewing and resolving data and presentation issues.
• Technical expertise in data extraction, transformation, and scalable solution design.
• Experience in business strategy, KPI definition, and measurement frameworks.
• Self-motivated, effective under pressure, and able to manage multiple priorities.
• Collaborative team player with a strong work ethic.
• Skilled in designing data-driven solutions for business problems.

Preferred qualifications, capabilities and skills

• Experience in business strategy, KPI definition, and measurement frameworks.

• Hands-on experience with the following skills are a plus:

  • Programming languages, Python/R

  • Knowledge of Distributed file systems: AWS Redshift, Snowflake, AWS Databricks, with modern cloud-based data architectures.

• Familiarity with data cataloging, lineage, and issue management; experience implementing validation checks.

• Version control (e.g., Git) and basic scheduling/automation concepts.

• Basic descriptive statistics, trend analysis, and A/B testing concepts.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.