Job Description

Join the CCB Customer Analytics team as an Associate, Analytics Solutions, supporting strategic initiatives across the Affluent, Core, and Emerging Customer Segments. In this role, you will help plan, develop, test, and implement solutions that leverage data, automation, and AI to improve how teams work and how information and insights are delivered to business stakeholders.

You will partner across business, analytics, data, and technology teams to identify opportunities, translate business needs into solution requirements, and help move capabilities from concept through implementation and adoption. The role combines strategic problem solving, project management, solution development, and hands-on use of data and emerging technologies. You will have opportunities to work with capabilities including generative AI, intelligent automation, self-service data tools, and other emerging technologies.

Ultimately, you will help Customer Analytics build scalable solutions and modernize existing processes, ensuring new capabilities address real business needs and can be effectively adopted and maintained.

Job Responsibilities

• Partner with business and analytics teams to identify opportunities where data, automation, AI, and new tools can improve existing workflows or enable new capabilities
• Help define solution strategies and implementation plans, translating business needs into clear requirements, milestones, and deliverables
• Support the end-to-end development of solutions, from initial concept and requirements through development, testing, implementation, and adoption
• Coordinate across business, analytics, data, and technology teams to resolve dependencies and move initiatives forward
• Develop and test prototypes, tools, and workflows using data, automation, AI, and other emerging technologies
• Establish testing and measurement approaches to evaluate solution quality, usability, and business impact and identify opportunities for improvement
• Help modernize manual or fragmented processes into more scalable, repeatable solutions
• Support the development of self-service capabilities that make data and information more accessible and usable for business stakeholders
• Manage relationships with business partners and communicate plans, progress, findings, and recommendations to stakeholders and senior leaders
• Identify new opportunities and technologies that can improve how Customer Analytics develops and delivers solutions
• Maintain appropriate standards for data integrity, security, controls, and applicable risk and regulatory requirements

Required Qualifications, Capabilities and Skills

• 3+ years of experience in consulting, analytics, solution design, or a related field such as marketing analytics, sales analytics, or business insights
• Demonstrated ability to structure ambiguous business problems and translate them into analytical approaches and actionable recommendations
• Experience working with data analytics and visualization tools such as SQL, Python, Tableau, or Alteryx
• Strong project management skills with experience managing initiatives from initial requirements through delivery
• Excellent written and verbal communication skills, with the ability to communicate complex concepts to both technical and senior business audiences
• Strong consulting and stakeholder-management skills, including the ability to influence and work effectively across cross-functional teams
• Self-starter with strong critical thinking, problem-solving, and organizational skills
• Familiarity with data science, analytical methodologies, and emerging artificial intelligence capabilities
• Undergraduate degree in a quantitative, analytical, business, or related discipline

Preferred Qualifications, Capabilities and Skills

• 3+ years of experience in consulting, technology, financial services, or banking
• Experience developing analytical solutions for sales, service, marketing, or customer-focused business functions
• Experience applying experimentation, design thinking, automation, or AI-enabled approaches to business problems

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans