Job Description

At ING, data is at the heart of how we grow, optimise and innovate. As we continue to enhance the way we engage customers and enable smarter, faster decision‑making, we’re looking for an Analytics Enablement Expert to help elevate our data capability across the Growth Tribe. In this role, you’ll drive high‑quality reporting, accelerate campaign development, streamline fulfilment processes, and embed data‑driven thinking across diverse teams.

Please note this is a 6 Month Fixed Term Contract based in Sydney

Working closely with the Analytics Enablement Centre of Excellence Lead and cross‑functional partners, you’ll shape the structures, tools and insights that power our Marketing Optimisation, Campaign and Fulfilment operations. You’ll play a key role in enhancing our data marts, building scalable reporting solutions, and enabling stakeholders to self‑serve analytics. The Analytics Enablement CoE is a small, highly skilled team operating at the intersection of data analysis and software development, tackling complex, high‑value problems across retail banking. The work is fast‑paced and varied, offering strong visibility to senior stakeholders, exposure to multiple business functions, and significant scope to deepen both technical and professional capability.

In this secondment, you’ll step into a critical, high‑visibility role at the centre of a complex, multi‑stakeholder incentive fulfilment transformation. You’ll work closely with Marketing, Product, Customer Insights, Technology and the Analytics Enablement CoE to ensure every campaign is designed, validated and executed with absolute accuracy. This role provides a unique opportunity to develop a deep understanding of ING’s incentive campaigns, influence their design and deployment, translate campaign terms and conditions into automated fulfilment logic, and enhance skills in data quality testing, governance, and tools including SAS, SQL and Python. We’re seeking someone who can confidently take ownership in a high‑stakes environment, navigate ambiguity, and work seamlessly across the business.

If you’re passionate about turning data into action, improving processes end‑to‑end, and supporting innovation through analytical excellence, this is an opportunity to make a tangible impact at ING.

What you’ll do

• Deep-dive- into campaign briefs to fully understand eligibility rules, contact strategies, fulfilment logic, timelines and channels, assessing feasibility within current data and engine structures, and identifying required enhancements.
• Lead structured alignment across stakeholders, capturing requirements and logic decisions through clear documentation and email trails, and driving consensus across Marketing, CI, Product, and Technology. This includes managing questions, resolving inconsistencies, and ensuring all parties are aligned before build.
• Conduct rigorous code and logic testing of fulfilment-engine changes, validating every scenario end-to--end-, re-running tests after any update, and documenting outcomes to ensure stability before deployment.
• Resolve ambiguous or conflicting terms & conditions, proactively engaging product owners to clarify intent, challenge inconsistencies across similar campaigns, and ensure final logic is both correct and implementable.
• Maintain and enhance the Fulfilment Criteria Store, ensuring all narrative, dates, logic, and success measures are accurately configured - with meticulous quality checks, given that even minor errors can impact customer outcomes.

What we’re looking for

• Exceptional internal knowledge of ING’s people, systems, processes, and campaign ecosystem - ideally from having been in the business long enough to build meaningful context.
• Exceptional communication skills, with the ability to influence, clarify ambiguity, and keep diverse stakeholders aligned throughout extended decision cycles.
• Meticulous attention to detail, especially when reviewing logic, interpreting T&Cs, validating code, or maintaining fulfilment criteria.
• Great working relationships with colleagues across Marketing, Product, IT, CI, and the wider Growth Tribe, enabling smooth collaboration and timely alignment.
• Solid technical capability in SAS/SQL and a strong understanding of ING’s data warehouse structures, allowing you to validate build logic, troubleshoot issues, and engage effectively in technical discussions.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications will close Tuesday, the 04th of June.

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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