Job Description

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1673 Patient Access Admin

Scheduled Weekly Hours:

40

Hours:

8:00 AM - 4:30 PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

This Coordinator plays a pivotal role within Patient Access Services (PAS), providing operational data analysis and project coordination support to PAS leadership. This role requires a strategic and detail-oriented professional who excels in data interpretation, organization, and clear communication.

This position is responsible for compiling and analyzing key operational data — including productivity, registration volumes, and workqueue volumes within Epic — to assist with leadership decision-making. The Coordinator also serves in a project coordination capacity for PAS initiatives, including attending meetings, tracking action items, and driving follow-up activities to completion.

The Coordinator will assist the Assistant Director of QA and the Patient Access Services leadership team by maintaining accurate, timely reporting and ensuring PAS initiatives stay on track, while identifying trends and opportunities within operational and denial data that inform future-state improvements.

Education

• Required: High school diploma or equivalent

Experience

• Required: 2-3 years related experience
• Preferred: Previous healthcare revenue cycle management experience

Skills

• Strong analytical and data interpretation skills
• Proficient in all Microsoft programs; high-level proficiency in Excel (pivot tables, formulas, reporting)
• Ability to synthesize data into clear, actionable summaries for leadership
• Strong project coordination skills — able to track action items, deadlines, and follow-up across multiple initiatives
• Excellent time management, organization, prioritization and planning skills
• Ability to manage multiple projects simultaneously
• Ability to write effective documentation for processes and procedures
• Ability to make routine decisions in accordance with departmental policies and procedures
• Ability to research and interpret regulatory/payer requirements related to denials, and translate impact to team workflows
• Ability to communicate effectively in person and in writing with all levels of leadership and front-line staff
• Flexibility to adapt to changing business needs
• Ability to work collaboratively across departments

Licensure/Certification/Registration

• Preferred: Industry certification such as CRCR, CHAA, or other relevant certification