As a Team Leader in the Retail Customer Success team, you will be working collaboratively with a large UK grocery retailer. You will lead a team of capable Analysts to deliver high-quality, actionable insights that support both day-to-day decision making and longer-term strategic thinking.
This is a highly collaborative, hands-on leadership role. You will work closely with retailer stakeholders and NIQ teams, combining Scanning, Panel and other datasets to ensure insight is consistently clear, relevant, and impactful.
You will play a key role in shaping how insight is delivered—coaching your team to translate data into meaningful recommendations, while building strong and trusted relationships with the client.
Salary: 48000 GBP to 57000 GBP gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.
Key Responsibilities
Team leadership & Development
Lead, coach, and develop a team of analysts to deliver consistently high-quality insight. Create a strong team culture focused on curiosity, accountability, and continuous improvement
Provide clear direction, support prioritisation, and ensure high standards of output
Actively develop team capability across analysis, storytelling, and client engagement
Client Partnership & Ownership
Build and maintain strong relationships with key senior client stakeholders
Act as a trusted partner, ensuring insight is aligned to the client’s priorities and challenges. Oversee delivery of insight, ensuring outputs are clear, relevant, and actionable
Support the team in responding effectively to both planned and ad hoc client needs
Insight Quality & Delivery
Ensure a high bar for analytical quality, accuracy, and storytelling across all outputs. Guide the team in translating business questions into structured analytical approaches
Review and shape key deliverables to maximise clarity and commercial impact
Stay close to the work—providing hands-on support on complex or high-priority projects
Strategic & Commercial Impact
Build strong understanding of the client’s business, categories, and market dynamics
Identify opportunities to deepen value through insight and analysis
Work closely with Account Director, contributing to account planning and ongoing development of the client partnership
Collaboration & Capability Building
Work closely with internal stakeholders to ensure seamless delivery
Share best practice and insight approaches across teams. Contribute to building a high-performing, insight-led culture within the wider organisation
Experience & Skills
Proven experience in FMCG, retail, or market research analytics
Experience leading or coaching others, with a passion for developing talent
Strong analytical capability and ability to translate data into actionable insight. Demonstrated ability to manage stakeholders and build trusted relationships
Strong commercial awareness and understanding of business drivers. Confident presenter with strong storytelling skills
Key Behaviours
People-Focused Leader: Invests in developing others and building a strong team culture
Insight-Led: Passionate about turning data into meaningful, actionable insight
Hands-On & Accountable: Takes ownership while staying close to delivery
Commercially Minded: Focuses on impact and client outcomes
Collaborative Influencer: Builds strong relationships and brings people together
What we Offer
We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.
Working within our Retail Customer Success team gives you access to:
A flexible, people-first culture
Strong career and leadership development opportunities
The opportunity to lead a team supporting a major UK retailer
Exposure to a broad range of categories and market dynamics
Access to industry-leading analytical tools and data
This is a full-time role based in either London or Oxford offering a hybrid working mode combining working from home and client offices.
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
NielsenIQ (NIQ) is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. NIQ combined with GfK in 2023, bringing together the two industry leaders with unparalleled global reach. Today NIQ has operations in 95+ countries representing 97% of the world’s GDP. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
