Job Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier, and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 62 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. In 2025, Eurofins generated total revenues of EUR € 7.296 billion and has been among the best performing stocks in Europe over the past 20 years.

Eurofins BioPharma Product Testing Australia / New Zealand provides contract GMP testing to human and animal pharmaceutical, biotechnology, medical device, and complimentary medicine manufactures, as well as an extensive range of SPF and other cosmetics testing, both in-vitro and in-vivo in accordance with a range of local and international standards. The range of testing includes microbiological and chemistry on raw materials, in process and finished products, complemented by product formulation services. We operate out of sites in Sydney, Melbourne, and Auckland, which are all GMP licensed by local regulators and are accredited to ISO 17025. In addition to the provision of world class analytical testing, the laboratories also provide consultative services to their clients made available by a team of highly qualified scientists.

We are seeking Analytical Service Officer (ASO) to join us on a casual basis from June 2026 .

The Analytical Service Officer is responsible for client liaising for sample receipt, discrepancies, daily scheduling of the analytical service and registration teams and all related processes. The Analytical Service Officer will also ensure efficient day to day operations of the analytical service and registration teams, including daily allocation of duties, meeting agreed turnaround times (TAT), and will have direct participation in meeting quality and efficiency standards and meeting objectives as directed by Analytical Service Manager and the Business Unit Manager.

Responsibilities for this role include but are not limited to:

• Act as the primary liaison for client sample receipt, proactively managing enquiries and communicating sample discrepancies, validation requirements, and status updates to clients, internal stakeholders, and laboratory teams.
• Coordinate accurate sample registration and system setup, including eLIMS troubleshooting, login review, Environmental Monitoring order processing, and supporting AST creation and Go-Live activities for new clients.
• Ensure timely end-to-end sample flow to testing areas, maintaining clear client and laboratory communication to manage expectations, escalate delays or quality issues, and support delivery within agreed turnaround times (TAT).
• Act as a main link between the Client and the Laboratory.
• Follow documented laboratory procedures and quality records requirements, ensuring accurate sample information capture, correct handling, and complete maintenance of quality and compliance data.
• Consistently achieve operational performance targets, maintaining >95% turnaround time (TAT) and meeting daily output expectations set by management.
• Promote a safe, compliant, and continuously improving workplace, adhering to Health & Safety and PPE requirements, maintaining a clean and well-maintained environment, and supporting regulatory/accreditation standards and per the Laboratory Quality Manual.
• Liaise with the Quality team in providing quality results and documentations as required.
• Ensure all routine maintenance, calibration and monitoring within the teams are carried out according to company policy.
• Act in accordance with the Eurofins Code of Ethics, and all other relevant policies and procedures.
• Carry out special projects as directed by the Business Unit Manager, Analytical Service Manager.

Qualifications

• Candidates that have completed Diploma/BSc. or equivalent and knowledge of GLP/GMP.

About you:

• In addition to the qualification above, at least 1 year experience as an Analytical Service Officer (or in a similar role).
• Strong communicator with clients, laboratory teams and stakeholders.
• Confident with LIMS processes and solid MS Word/Excel skills.
• Able to train and support others to meet team standards.
• Team-focused, promoting positive working relationships and cooperation.
• Flexible to work varied day shifts (early starts/late finishes) during initial onboarding.
• Good Time management skills.
• Practical and adaptable: able to perform manual handling, with a can-do attitude, work under pressure and willingness to learn.

Additional Information

This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.

If you feel that you can bring outstanding skills and a great attitude to our team, please submit a cover letter, curriculum vitae and be able to provide at least two recent professional references. Applications will be treated with the strictest confidence. Due to the volume of responses we may only contact shortlisted candidates.

Please note: Current Eurofins employees should first speak with their Business Unit Manager before submitting an application for this position.