Your Key Accountabilities

• Sales, Customer Service, Customer support: provide technically correct answers to questions concerning product performance and requirements. Answer questions re the scope of and issues with services provided by the company
• Continuous improvement: provides technical / metallurgical support to all other departments by actively participating in and / or leading: customer complaint investigations; process improvement trials; EH&S committee follow up items; resolution of ISO audit actions (corrective / preventive action); product improvement trials; service improvement trials; document updates, as assigned.
• Participates in projects re new alloy introduction; new service or product introduction; and equipment commissioning as assigned.
• Position is responsible for: sample preparation, testing (metallography, mechanical properties, metrology, etc.) and data analysis; technically correct and objective interpretation of resultant data / findings regardless of their source; presentation of both verbal and written reports; maintaining readily retrievable documents and records; issuing Certificates of Compliance / Analysis; honest, diplomatic and clear communication with all Umicore colleagues, customers, suppliers and service providers.
• Position must follow all EH&S, IMS and Security rules, as well as company confidentiality guidelines at all times, both when on and away from the work site.
• Position requires occasional travel to the United States.
• To uphold, respect and ensure compiance with health and safety standards as outlined in the company’s guidelines, both personally and within the team.
• Act as a role model by fostering a culture of care and responsibility within the team. Encourage and support team members to actively participate in preventive measures and continuous improvement iniatives related to health and safety activities.
• Other duties as assigned

Who we are looking for

• Minimum Bachelor’s degree in Metallurgy and Materials Science Engineering preferred (equivalent of 4 year program at a Canadian university) with knowledge of both chemical and physical metallurgy. Three or four year College Diploma (eligible for CET) in Metallurgical Engineering Technology with direct shop experience will be considered.
• Minimum 5 years’ experience as a technical resource in a mid-sized industrial, preferably nonferrous metal, processing facility.
• Successful completion of ISO/OHSA courses, WHMIS courses, project management courses is an asset.
• Attention to detail and good communication (primarily English) skills are key requirements of this position.
• Good computer, analytical, and sample prep skills. This is a hands on, results oriented position, so comfort on a shop floor production / processing environment is key.
• Effective both when working on their own and when part of a team.
• Soft skills include diplomacy when discussing concerns with both internal and external customers and suppliers, and when presenting results / data / findings from assignments, as well as the ability to multi task.
• Ability to work effectively with minimal supervision once an assignment is fully understood.
• Good understanding of WHMIS, SDSs, etc
• This position is a replacement position
• Artifical intelligence is not used to screen candidates.
• Salary range for this position $70,000-90,000