Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Risk Management Claims Analyst is responsible for prompt and effective investigation, evaluation and resolution of claims covered by American Airlines Group Inc.’s insurance programs. Monitor and evaluate reported claims to assure compliance with American’s claims handling standards and best practices. Also responsible for maintaining effective relationships with third party claim administrators, insurance carriers and defense counsel, In Flight, Airport Operations, Safety, Legal, Customer Relations and Corporate Communications.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Analyzes and manages claims by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed action plans to an appropriate and timely resolution.
• Assesses liability and resolves claims within evaluation.
• Ensures claim files are properly documented and claims coding is correct.
• Communicates timely within 24 to 48 hours and provides claim activity updates to claimant professionally.
• Calculate and assign timely and appropriate reserves to claims; manage reserves adequacy throughout the life of the claim.
• Negotiates settlement of claims within designated authority limit.
• Ensures timely and effective case resolution to determine early case resolution.
• Review and approve all legal invoices for compliance with American’s claims handling standards and best practices.
• Manage the litigation process to retain, monitor, and manage outside counsel, assisting in the discovery process, and attend legal proceedings as needed.
• Manage claim recoveries when appropriate including but not limited to subrogation.
• Participate in claim file roundtables.
• Reports files to insurer at the requisite reporting threshold amount.
• Participates in formal claim reviews with insurer.
• Complete Index/ISO reporting, background checks, and mandatory Medicare reporting.
• Interpret contracts and seek contribution for claims against vendors and service providers.
• Keep management updated.
• Performs other duties as assigned.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree, or other equivalent
• At least 5 years of multi-line claims adjusting experience

Preferred Qualifications- Education & Prior Job Experience

• Texas-licensed claim adjuster preferred

Skills, Licenses & Certifications

• Ability to analyze and effectively communicate complex insurance claims

• Ability to work with minimal supervision

• Excellent oral and written communication skills

• Ability to work independently and as part of a team

• Superior judgment and excellent negotiation skills

• Proficiency in PC applications such as Excel, Word and PowerPoint

• Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.

• Ability to function at a high level of professionalism with claimants, claimant attorney, internal & external stakeholders, and defense attorneys.

• Experience handling litigation related claims is a must.
• Airline industry, leisure & hospitality experience is a plus.
• Ability to work effectively under pressure and within a collaborative team-oriented environment using sound judgment and decision-making.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.