Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This role is part of the Premium Guest Services Operations Strategy team within the Customer Experience Division.
• Supports the successful launch of new lounges and other PGS initiatives across the network by leading operational readiness activities, coordinating training and change management efforts, managing punch-list completion, and driving post-opening stabilization to deliver a seamless opening experience.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Specific responsibilities will include:

• Lead operational readiness activities for new lounge openings, renovations, and system-wide Premium Guest Services initiatives.
• Coordinate and facilitate readiness meetings, conference calls, and cross-functional workgroups to ensure alignment on project deliverables, timelines, and operational requirements.
• Serve as the primary liaison between local PGS operations, project teams, Corporate Real Estate, vendors, and business partners during launch and post-opening activities.
• Manage punch-list items during the transition from project completion to operational ownership, ensuring issues are tracked, communicated, and resolved in a timely manner.
• Lead the execution of training plans and provide hands-on support to ensure team members are prepared to operate new facilities, programs, systems, and processes.
• Partner with business partners and vendors to confirm operational readiness, including equipment, staffing, technology, supplies, and service delivery requirements.
• Monitor post-opening performance and facilitate issue resolution to ensure a smooth stabilization period following launch.
• Ensure all projects and initiatives are implemented in accordance with PGS standards, operating procedures, brand requirements, and safety expectations.
• Work closely with the PGS project manager and key stakeholders to identify risks, mitigate operational impacts, and support the successful rollout of strategic initiatives across the network.
• Develop project status updates, readiness reporting, action plans, and executive-level communications to keep stakeholders informed of project progress and outstanding risks.

All you'll need for success

Position Requirements:

• Bachelor’s degree or 4 years of equivalent experience / training
• Strong aptitude for problem solving and excellent interpersonal skills
• The ability to work with minimal supervision and able to make timely decisions independently
• Strong oral and written communication skills are mandatory
• Proficient in standard Microsoft Office applications
• Able to travel with short notice (including weekends and holidays) and work long hours (12-14 hours/day) under stressful, varying conditions
• Anticipate 75% travel with longer stays before and after lounge openings
• Ability to obtain SITA badges at respective lounge locations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.