Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Support the Federal Aviation Administration (FAA) regulatory requirements associated with American Airlines' Flight Attendant Advanced Qualification Program (AQP) through data analysis and reporting
• Analyze flight attendant training performance and proficiency data to identify trends, evaluate training effectiveness, and support continuous improvement initiatives
• Contribute to the development, maintenance, and compliance of training curricula and program documentation that support AQP requirements.
• This role is part of the Inflight Training Program Development team and plays a key role in ensuring training programs remain data-driven, compliant, and operationally effective

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Maintains AQP flight attendant proficiency data within enterprise business intelligence applications and platforms
• Analyzes AQP performance/proficiency data to support development of training objectives, monthly reports, and development of AQP Extended Review Team Report
• Produces regular analysis and reports on instructor submitted AQP data to support instructor/evaluator standardization
• Develops and delivers presentations regarding data trends for Flight Service Training management and regulatory agencies
• Produces ad-hoc studies in support of requests from stakeholders
• Develop and maintain Flight Service Training manuals, documents, and forms, including but not limited to the Advanced Qualification Program Volumes, Flight Service Training Administration Manual, Instructor Manual, Remediation guide and various data collection forms, including learner surveys
• Audit training programs, material, and facilitation for compliance with FAA, DOD, TSA, IATA and other regulatory agency requirements

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree in related field or equivalent experience/training
• At least one year experience with MS Office and document publishing, including document creation, distribution, and management

Preferred Qualifications- Education & Prior Job Experience

• 2 years of technical aviation experience in FAR Part 121 flight attendant training operations
• Experience with AQP standards and program development
• Working knowledge of FAA, OSHA, and other governmental regulations pertaining to training
• Proficiency with Adobe FrameMaker

Skills, Licenses & Certifications

• Demonstrated ability to effectively prioritize, organize, and multi-task in a dynamic work environment
• Proven interpersonal and communication skills
• Ability to build interpersonal relationships and foster an environment of working together

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.