Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
This role, part of the Airports Operations Customer Experience Strategy & Continuous Improvement group, leads the organization through significant change by designing and executing data-driven strategies that drive adoption and maturity. You will coach and develop leaders and team members to successfully navigate both small- and large-scale transformations while applying strategic vision and creative problem-solving. By leveraging insights and innovative approaches, you’ll build organizational change capability and ensure the successful implementation of transformative initiatives.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Develop and implement comprehensive, organization wide change management strategies for large-scale transformations and small-scale change initiatives.
• Integrate change management activities with program/project plans and governance
• Define and maintain change management frameworks, methodologies and tools
• Conduct change impact assessments to help understand the magnitude of change and its effects on team members and stakeholders
• Influence and co-develop communication plans to drive awareness and momentum
• Build relationships across all levels of the organization to engage diverse thinking that will drive successful change
• Serve as a trusted advisor to senior leaders on change best practices and strategies
• Provide coaching and support to project teams, leaders and change agents to help them lead effectively
• Engage senior leadership to ensure they are sponsoring the change effectively
• Influence and co-design training programs to equip team members with the necessary skills and knowledge
• Implement post-launch reinforcement strategies to monitor adoption and drive sustained success
• Identify barriers to change and manage resistance through applying proactive planning and strategic thinking
• Develop, define and track key performance indicators (KPIs) and adoption metrics to measure change effectiveness
• Analyze quantitative and qualitative data to make informed adjustments and influence leadership decisions
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
Skills, Licenses & Certifications
• Ability to envision a better future state and articulate how current changes lead to that vision.
• Strong skills to inspire, motivate and influence all levels of leadership and team members
• Proficiency in established change management methodologies and frameworks (Prosci/Kotter etc.)
• Ability to integrate change activities into project timelines and manage resources effectively
• Exceptional written and verbal communication skills to craft clear, creative and targeted messages for diverse audience
• Ability to understand and manage emotions in oneself and others during change process
• Strong analytical thinking and data analysis capabilities to measure and track progress and make data-driven decisions
• Proactive approach to identifying and mitigating barriers and creating momentum
• Flexibility to adjust plans as circumstances and business directions evolve
• Ability to bounce back from setbacks and persist towards goals
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.
