Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- You’ll play a key role in shaping loyalty engagement strategies and leading impactful, customer-facing campaigns for the AAdvantage program.
- This position is ideal for someone who thrives at the intersection of strategy and execution—driving initiatives that deliver incremental revenue and enhance member value.
- You’ll leverage data analysis to uncover insights and turn them into actionable strategies, while collaborating across departments to lead complex projects and influence decisions that strengthen loyalty throughout the customer journey.
What you'll do
- Leverages data to identify opportunities to enhance customer loyalty and drive incremental value to American through the AAdvantage program
- Performs analyses using database software and tools which derive actionable insights and observations about customer behavior that inform strategic decisions about loyalty products and propositions
- Produces business cases and onboard others through effective and data-validated narratives
- Collaborates extensively with stakeholders in Revenue Management, Marketing, Sales, Finance, Legal, IT, and third-party vendors to evaluate opportunities and implement strategic
- Evaluates and refines strategies over time to ensure continued relevancy and objective realization
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in Business Analytics or related field; or equivalent experience/training
- 3 years related work experience
Preferred Qualifications- Education & Prior Job Experience
- Masters of Business Administration
- Previous loyalty marketing, CRM, insights, customer behavioral sciences experience
- Strategy experience in customer focused companies/industries
Skills, Licenses & Certifications
- Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset
- Knowledge of AAdvantage loyalty products and propositions as well as consumer alternatives
- Strong quantitative skills with demonstrated experience in data modeling and analysis using Microsoft Excel and SQL; Python, r, and Tableau knowledge preferred
- Effective organizational and project management skills with ability to manage multiple and shifting priorities
- Compelling written and oral communication skills capable of influencing others across levels of the organization
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
