Job Description

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

You will help manage customer disputes and deals accounting to include credit note creation and TSM settlements, for customer accounts for all in-scope markets in Asia and ANZ and is co-accountable for the achievement of DSO targets by proactively driving the timely identification, substantiation, resolution and clearing of customer claims and disputes.

In this role, you’ll have the opportunity to:

• Timely and accurately processes Trade Spend claims utilizing the Trade Spending Management (TSM) system in SAP.
• Ensures timely and correct tagging of dispute reason codes to facilitate resolution.
• Provides weekly, monthly deduction reports to update and proactively follow-up on dispute resolution with local Sales and Finance management.
• Ensures the effective implementation of the AR Sunset policy while providing monitoring of all auto write-off amounts.
• Investigates, resolves and/or addresses process and system issues to relevant department
• Develops, maintains and improves relationships with internal and external customers
• Actively participates in LEAN and continuous improvement, driving cross-country process standardization, simplification and improvement, within the SSC and the local countries
• Perform Ad Hoc Accounts Receivable activities, including providing support for SSC and local audits and SOAR testing.

What you will bring - Required Skills / Experience / Competencies:

• Bachelor's degree in accounting or any related course.
• Open to fresh graduates without experience who are driven to learn the process.
• 1 – 2 years of experience in the AR process preferably in another SSC
• Strong IT/Computer literate skills
• Intermediate MS Excel skills
• Good exposure to enterprise systems, preferably SAP

Preferred Skills / Experience / Competencies:

• 1 - 2 years of experience in dispute management and credit collection.
• Strong analytical and problem-solving skills
• Keen attention to details
• Comfortable working on deadlines with a strong sense of urgency
• Strong interpersonal and communication skills
• Ability to manage multiple priorities
• Ability to operate efficiently under continuous change

Job Requirements:

• Full-time, direct employment

• Onsite work setup; once a week work-from-home after 3 months

• Work Hours: 8:30 AM - 5:30 PM or 9:00 AM - 6:00 PM (Mondays to Fridays)

• Overtime might be required depending on the critical deliverables

What’sin it for you:

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion

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