Job Description

What's the role?

We're looking for a curious, data-driven Voice of Customer Analyst who loves turning customer insight into meaningful action. Someone who is energised by solving problems, influencing decisions and driving better customer outcomes.

What you’ll do:
●Strategic insights & storytelling:Integrate survey data with digital analytics and other datasets to generate clear, actionable insights and narratives that influence product, service and experience decisions across the organisation.
●Data collection & reporting:Collect, manage and analyse structured and unstructured customer feedback across different touchpoints to uncover trends, pain points and opportunities.
●Voice of Customer program support:Support the day-to-day management of the
program, balancing operational excellence with strategic programme evolution.
●CX platform management:Manage, monitor and optimise data workflows , including feed integrations, data enrichment processes to ensure data quality and accessibility.
●Champion customer-led thinking:Embed Voice of Customer metrics (NPS, customer satisfaction, customer sentiment) and research insights into everyday decision making to drive incremental CX improvements.

Who are you?

●A customer obsessed analyst with strong quantitative capability, and a passion for delivering measurable CX uplift.
●Exceptional analytical problem-solving skills, with experience in data manipulation, trend identification, delivering insight-led storytelling and presentations.
●Technical capability in SQL or similar query languages plus hands-on experience with CX platforms (e.g. Medallia, Qualtrics), research tools (e.g. Q software, Displayr) or UX testing environments.
●2-4 years experience in analytics, research, CX or data driven roles.

Why News Corp Australia

Join a culture where innovation is our operating rhythm. You’ll work on a diverse portfolio of Australia’s most loved brands and play a pivotal role in leading the technological shift in how we create commercial content. Our vibrant, hybrid work environment and dynamic, values-driven culture empowers you to push boundaries, collaborate as one unified team, and make a positive, measurable impact for all Australians.

News Extras Benefits is a commitment to our people for their valued contribution to News, our audiences, clients and communities.

Our benefits include:

• Exclusively ours - Access to publications and products from across the News Corp family

• Perks & discounts - Exclusive offers across a range of products and services that deliver genuine cost savings and benefits

• Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)

• Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.

• Financial wellbeing - Support on making the most of your money

In addition to our perks and benefits, employees have access to a number of initiatives and programs that support their wellbeing and professional growth, such as:

• Helping you grow - Access tailored development opportunities, including leadership programs, to cultivate your skills and support your career

• Giving back - Make a difference to our communities through volunteer opportunities and company-organised charity drives

• Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

Who are we?

News Corp Australia is the nation’s most influential media organisation, operating more than 150 household-name brands across print, digital and multimedia. We lead the way in travel, fashion, food, health, homes and lifestyle, and we are the largest publisher across print and digital, reaching more than 16 million Australians each month.

What’s next?

Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers

Our Commitment to Diversity, Equity and Inclusion

Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply!

We are committed to ensuring an accessible and supportive recruitment process. If you require any adjustments or accommodations at any stage, please do not hesitate to let us know here In order for us to assist you, please ensure you include the role title you are applying for in the subject line. For more information regarding Diversity at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the Diversity@News section.

Category:

Finance and Strategy