Job Description

Your area of work

Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardisation, automation and straight-through processing of investment fund orders. Joining our team in this diverse and challenging role, you will act as dedicated contact person for Clearstream’s customers on queries related to Investment Funds operations and Vestima.

Your responsibilities

• Provide assistance to customers and TAs using our automated order routing system Vestima
• Investigate on order failures and rejections and where possible replace deals before fund cut off
• Follow up on pending trades post orders placement, i.e. missing contract notes, cash and stock settlement
• As part of our transfer service explain our procedures and follow up on pending instructions
• Handle customer queries relating to all areas of Custody Investment Funds (New Issues, Income Processing, Corporate Actions)
• Work closely together with the different Investment Funds Units spread in different locations
• Support any other tasks related to IFS projects

Your key competencies

• Taking on responsibility
• Results orientation
• Integrated thinking
• Problem solving skills
• Communication
• Planning/organisation
• Expertise/willingness to learn

Your profile

• University degree, funds or financial sector or comparable qualification
• Minimum 1 year's experience in funds
• Service orientation with excellent telephone, communication and negotiation skills
• Ability to work under pressure whilst handling an extensive amount of phone calls to meet deadlines
• Strong problem solving skills, accuracy, ability to work independently and as a part of a team in an international environment
• Proficiency in written and spoken English. German and/or French will be an desirable but not essential
• Taking on responsibility
• Results orientation
• Integrated thinking
• Problem solving skills
• Communication
• Planning/organisation
• Expertise/willingness to learn

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

Company Culture Cork
Our PEOPLE, our focus on RESULTS and Our Commitment to Our CUSTOMERS and COMMUNITY drives Our success. Candidates must demonstrate an ability to understand and apply these four key elements [the building blocks] that shape our culture at Clearstream Cork - People, Customers, Results and Community #Clearstream