Job Description

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

Global Strategy and Operations (GSOP) is looking for an Analyst focused on ensuring program governance and compliance oversight is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

• Support the management of the global third-party partner Oversight portfolio and the Payment Facilitator/OptBlue Alternate Practice TLM category, including maintaining accurate and up-to-date partner and portfolio data, tracking changes in partner status, and ensuring timely updates through coordination with cross-functional stakeholders

• Assist with schedule tracking and quality control efforts to support timely and accurate execution of oversight activities

• Support centralized database management, including version control, documentation standards, and data integrity

• Perform detailed quality checks on outputs, identify gaps, and recommend corrective actions to ensure milestones remain on track

• Manage multiple concurrent workstreams, including process optimization initiatives and large-scale data management efforts

• Analyze large datasets to identify trends, risks, and improvement opportunities

• Highly organized and detail-oriented, with a strong focus on data accuracy, quality control, and maintaining complete, up-to-date records

• Minimum 2+ years of experience; knowledge of the merchant business preferred

• Strong written and verbal communication skills, with the ability to collaborate effectively across teams and ensure timely updates from stakeholders

• Solid analytical and problem-solving skills, with the ability to work with large datasets and identify inconsistencies, risks, and improvement areas

• Proficiency in Excel and familiarity with tools such as MS Access, PowerApps, Power BI, and PowerPoint

• Experience working with databases, reporting tools, or trackers, with a focus on data maintenance and integrity

• Strong attention to detail and quality control mindset, with the ability to manage multiple concurrent workstreams

• Self-motivated and able to work independently while supporting a global team environment

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.