If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This position offers a 100% on-site opportunity in a collaborative team environment supporting the technology needs of our internal users. The successful candidate will play a key role in device deployment, hardware support, inventory management, and ticket fulfillment while delivering an exceptional customer experience.
Preferred experience includes:
The ideal candidate is a self-starter with strong problem-solving abilities, excellent attention to detail, and the ability to effectively manage multiple priorities in a fast-paced environment. Strong communication skills and a customer-focused approach are essential, as this role regularly interacts with business partners, vendors, leadership, and end users. The ability to collaborate with teammates while remaining flexible and adaptable to changing business needs is highly valued.
Work Arrangement: This position is fully on-site and is not eligible for remote work.
Work Schedule: Standard hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Work hours may vary based on business and operational needs.
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If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Technology Services Analyst, you will support and maintain applications, personal computing equipment, and infrastructure across all environments while delivering a variety of technical services in support of both. This role also plays a vital part in fulfilling IT Service Management (ITSM) processes.
Using technical knowledge and tools, you will resolve agent and internal customer equipment and application issues in a timely, efficient manner. The role also partners with teams across technology to execute corrective actions and advocate for associates and agents.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to a Technology Services or Engineering leader at the supervisor level or above.
Education: Undergraduate studies in computer science, management information systems or a related field are preferred.
License/Certification/Designation: Technology certifications or designations are not required, but encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).
Experience: One year or less of technology experience including some experience using basic levels of troubleshooting to fix a problem.
Knowledge, Abilities and Skills: Good communication skills, execution of the Accelerated Solutions Delivery framework, Information Security acumen and priority setting are preferred. Insurance/financial services industry knowledge is a plus.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates Nationwide Values.
Overtime Eligibility: Eligible (Non-Exempt)
Working Conditions: Hybrid to normal office environment options may be available. Non-standard or extended work may be required based on staffing requirements and/or resource needs. Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.
The national salary range for Analyst, Technology Services : $55,700.00-$103,500.00
The expected starting salary range for Analyst, Technology Services : $55,700.00 - $83,500.00
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States. Nationwide is rated A+ by Standard & Poor's. An industry leader in driving customer-focused innovation, Nationwide provides a full range of insurance and financial services products including auto, business, homeowners, farm and life insurance; public and private sector retirement plans, annuities and mutual funds; excess & surplus, specialty and surety; and pet, motorcycle and boat insurance. For more information, visit www.nationwide.com.
