Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Technology Account Management
We are seeking an Analyst, Technology Account Management (TAM) to support the technology and operational relationship with key customers. This role is ideal for an experienced individual contributor who enjoys working at the intersection of technology, operations, and customer engagement.

In this position, you will work independently on defined components of projects and operational processes within the Technology Account Management function. You will apply intermediate, practical knowledge to support service delivery, ensure operational excellence, and contribute to positive customer outcomes.

The Role
• Support the technology and operational relationship with assigned customers, ensuring alignment with organizational standards and best practices.
• Execute defined elements of Technology Account Management projects and processes under general supervision.
• Perform TAM operational tasks, including incident logging, tracking, and coordination to support timely issue resolution.
• Gather relevant technical and operational information and collaborate with cross-functional teams to investigate and resolve customer issues.
• Maintain accurate and up-to-date customer technical records, documentation, and system data.
• Assist in the preparation of reports, dashboards, and documentation for service and operational reviews.
• Communicate product updates, release notifications, and operational information to customers as directed.
• Collaborate with internal stakeholders to facilitate effective and consistent customer service delivery.
• Supports preparation of reports and documentation for operational reviews.
• Participate in training, onboarding, and internal knowledge-sharing activities.
• Apply experience and understanding of TAM tools and workflows to identify issues and implement minor process improvements.
• May manage smaller projects or initiatives as an experienced individual contributor with specialized knowledge in Technology Account Management.

All about You
• Intermediate, practical experience in Technology Account Management, technical operations, or a related customer-facing technology role.
• Strong coordination and communication skills, with the ability to work effectively with both customers and internal technical teams.
• Experience in maintaining technical documentation and operational records.
• Ability to work independently on well-defined tasks while following established standards and best practices.
• Customer-focused mindset with strong attention to detail and organizational skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.