Job Description

Job Summary

Job Title: Clinical Systems Support Assistant *RESPONSIBILITIES*: Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies Maintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s Prepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule. Actioning the daily termination requests removing terminated access to both in-house and vendor systems. Provide first-line support where appropriate to clinical systems supported by the Clinical Systems Department Respond to and resolve support requests, including monitoring and following up on outstanding requests to meet Service Level Agreements Maintain the Clinical Systems support shared mailboxes assigning or processing as required. Advise Clinical Systems Support Lead of any ongoing or repeat support issues Perform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs Provide Quality Control checks for tasks completed by vendors or other Worldwide personnel Participate in process and quality improvement efforts to increase overall operational efficiency. Ensure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company Perform other duties as assigned *OTHER SKILLS AND ABILITIES: * Good standard of written and spoken English Proficient in the use of common office software Self-motivated individual who can positively contribute to a team environment Able to work independently or in a multi-disciplinary team High attention to detail Ability to prioritize and handle multiple projects simultaneously *REQUIREMENTS:* Educated to High School level education or equivalent experience Minimum 1 year experience in an office customer service environment

Key Responsibilities

Job Title: Clinical Systems Support Assistant *RESPONSIBILITIES*: Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies Maintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s Prepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule. Actioning the daily termination requests removing terminated access to both in-house and vendor systems. Provide first-line support where appropriate to clinical systems supported by the Clinical Systems Department Respond to and resolve support requests, including monitoring and following up on outstanding requests to meet Service Level Agreements Maintain the Clinical Systems support shared mailboxes assigning or processing as required. Advise Clinical Systems Support Lead of any ongoing or repeat support issues Perform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs Provide Quality Control checks for tasks completed by vendors or other Worldwide personnel Participate in process and quality improvement efforts to increase overall operational efficiency. Ensure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company Perform other duties as assigned *OTHER SKILLS AND ABILITIES: * Good standard of written and spoken English Proficient in the use of common office software Self-motivated individual who can positively contribute to a team environment Able to work independently or in a multi-disciplinary team High attention to detail Ability to prioritize and handle multiple projects simultaneously *REQUIREMENTS:* Educated to High School level education or equivalent experience Minimum 1 year experience in an office customer service environment

Skill Requirements

Job Title: Clinical Systems Support Assistant *RESPONSIBILITIES*: Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies Maintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s Prepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule. Actioning the daily termination requests removing terminated access to both in-house and vendor systems. Provide first-line support where appropriate to clinical systems supported by the Clinical Systems Department Respond to and resolve support requests, including monitoring and following up on outstanding requests to meet Service Level Agreements Maintain the Clinical Systems support shared mailboxes assigning or processing as required. Advise Clinical Systems Support Lead of any ongoing or repeat support issues Perform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs Provide Quality Control checks for tasks completed by vendors or other Worldwide personnel Participate in process and quality improvement efforts to increase overall operational efficiency. Ensure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company Perform other duties as assigned *OTHER SKILLS AND ABILITIES: * Good standard of written and spoken English Proficient in the use of common office software Self-motivated individual who can positively contribute to a team environment Able to work independently or in a multi-disciplinary team High attention to detail Ability to prioritize and handle multiple projects simultaneously *REQUIREMENTS:* Educated to High School level education or equivalent experience Minimum 1 year experience in an office customer service environment

Other Requirements

NA