Key Responsibilities • Monitor infrastructure alerts/events using monitoring tools (Servers, Network, Storage, DB). • Perform L1 triage and basic troubleshooting as per SOP/runbooks. • Log and track incidents in ITSM tools; ensure correct categorization & severity. • Escalate incidents to L2/L3 teams as per defined matrix. • Act as first point of contact for monitoring-related incidents. • Follow shift handover process and maintain operational logs.
Key Responsibilities • Monitor infrastructure alerts/events using monitoring tools (Servers, Network, Storage, DB). • Perform L1 triage and basic troubleshooting as per SOP/runbooks. • Log and track incidents in ITSM tools; ensure correct categorization & severity. • Escalate incidents to L2/L3 teams as per defined matrix. • Act as first point of contact for monitoring-related incidents. • Follow shift handover process and maintain operational logs.
Key Skills • Monitoring tools (e.g., Moogsoft, SCOM, SolarWinds) • Basic infrastructure knowledge (Server/Network/Storage) • ITIL Incident & Event Management • Good communication and analytical skills
ICC analysts
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
