Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

We are seeking an experienced Senior Business Analystto supportenterprise scalepricing and commercial system initiatives within a complex, highly integrated technology environment. This role works closely with Pricing, Product, Operations, and Technology teams to ensure business needs are translated into clear, actionable requirements that enable reliable system delivery and measurable business outcomes.

This is a senior,hands-onrole suited to someone who is comfortable operating across multiple stakeholders, systems, and priorities. You will play a key role in shaping how pricing and commercial changes are defined, delivered, and embedded across theorganisation

Key Responsibilities

Business Analysis & Requirements Definition

• Engage with business stakeholders to understand pricing, commercial, and operational requirements.

• Translate business needs into structured requirements, user stories, and acceptance criteria suitable for delivery teams.

• Identifydependencies, risks, and downstream impacts of proposed changes early in the lifecycle.

Delivery & Backlog Support

• Own the creation and management of requirements and defects within Agile delivery tools (e.g.Jira).

• Support backlog refinement, sprint planning, and user acceptance testing by acting as the primary point of clarification between business and technical teams.

• Ensure delivered solutions align with the original business intent and agreed scope.

Enterprise Systems & Process Analysis

• Analyserequirements that span multiple enterprise systems, including pricing, quoting, CRM, and downstream operational processes.

• Understand how commercial and pricing changes affect proposals, approvals, billing, and reporting.

• Work closely with technical teams to design solutions that are scalable, compliant, and aligned to system constraints.

Stakeholder Engagement & Governance

• Partner withcross functionalteams to support structured intake,prioritisation, anddecision-makingprocesses.

• Communicate clearly with senior stakeholders, providing insight into scope,trade offs, and delivery considerations.

• Contributeto improved standards, documentation, and ways of working across analysis and delivery.

Required Experience & Skills

Professional Experience

• 6–10+ years’ experienceas a Business Analyst or Senior Business Analyst in a complex enterprise environment.

• Strong background supporting business criticalsystemsin areas such as pricing, finance, revenue, operations, or transactional platforms.

• Experience working within Agile or hybrid delivery models alongside product and engineering teams.

Core Skills

• Proven ability to elicit, document, and manage business and functional requirements.

• Strong analytical skills, with the ability to break down complex problems and assessend-to-endimpacts.

• Experience using tools such as Jira, Confluence, or similar requirements and delivery platforms.

• Excellent written and verbal communication skills, withconfidence inengaging senior stakeholders.

Desirable Experience

• Exposure topricing systems, CPQ platforms, CRM tools, orquotetocash processes

• Experience working with pricingconstructssuch as volume tiers,minimumfees, recurring vs onetime charges, orapproval ofworkflows.

• Background in largescale transformationprogrammes, system migrations, or enterprise processchange

• Experience in financial services, payments, technology, or other regulated industries.

WhatWe’reLooking For

• Aself-directedanalyst who takes ownership and follows work through from discovery to delivery.

• Someone comfortable working in ambiguity and bringing clarity through structured analysis.

• A trusted partner to both business and technology teams, balancing commercialobjectiveswith system realities.

Why Join Us

• Opportunity to work onhigh impactcommercial and pricing initiatives within a complex enterprise environment.

• Exposure to senior stakeholders and strategicprograms

• A role with genuine influence over how systems and processes evolve, not just how requirements are documented.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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