Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
This job is a member of the Inflight Dining Operations Team within the Airport Operations Division. Responsible for providing accurate, timely, and comprehensive evaluation of catering system audits, processes, and functions as they relate to safety, compliance, and operating efficiency of the Inflight Dining operation.
• Serve as an internal subject matter expert on meal policy, scheduling and billing processes, audit standards, and inflight catering procedures
• Apply a basic understanding of Lean Six Sigma principles to identify and support process improvement opportunities across Mainline and Regional dining operations
• Collaborate with all levels of airport and dining personnel to explain models, provide guidance, evaluate changes, and drive buy‑in for processes and staffing practices
• Assess and communicate how changes in policy, procedure, or technology impact capacity models
• Develop and recommend strategies to optimize process efficiency and operational performance
• Audit catering items for accuracy against scheduled provisioning in the CAE Inflight Catering system
• Investigate catering issues and operational problems to determine root causes
• Assist in developing and implementing solutions that enhance reliability and increase efficiency
• Ability to travel domestically and internationally as needed
Minimum Qualifications- Education & Prior Job Experience
• Bachelor’s degree or equivalent experience/training
• 3+ years experience in airline/hotel food and beverage, restaurants, catering, purchasing, or Inflight
• Prior project management work experience
• Must be able to travel up to 60%
Preferred Qualifications- Education & Prior Job Experience
• Experience in airline catering operations, aircraft galleys, or flight service
• Ability to pull and manipulate large sets of data using SQL or Python
• Experience working with union or frontline level employees
Skills, Licenses & Certifications
• Highly proficient in Microsoft Office software, including Access, Excel, Word and PowerPoint
• Advanced Excel modelling skills
• ServSafe and HAACP certification preferred
• Excellent quantitative and analytical skills with an aptitude for creative problem solving
• Ability to make independent judgements and decisions while taking ownership of job responsibilities
• Highly developed interpersonal skills demonstrated through experience developing and growing internal, external and cross-functional relationships
• Ability to manage workloads with changing priorities, limited direction and ease
• Ability to concisely present work to internal and external parties
• Ability to organize, lead, and plan projects
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential.
With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.
