Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Analyst/ Sr Analyst, AAdvantage Business℠Strategy and Design is part of the Commercial Division. This role will support strategic development of the AAdvantage Business loyalty program. The Analyst will play a critical role in driving customer segmentation, refining value propositions, evaluating competitor offerings, and helping translate customer feedback into actionable program enhancements.

What you'll do

• Conduct customer segmentation analysis to identify distinct SMB groups and inform product design, engagement strategies, and campaign targeting

• Support the definition and refinement of value propositions for each segment, integrating competitive intelligence and customer insights

• Develop and maintain market scans and competitor intelligence reports to ensure the AAdvantage Business program remains differentiated

• Assist in designing and executing structured customer feedback programs (e.g., surveys, advisory panels, interviews)

• Partner with Marketing, Sales, Product, and Technology teams to ensure insights from customer and market research are incorporated into program enhancements

• Support initiative prioritization and roadmap planning by quantifying potential impact and synthesizing stakeholder input

• Build reports, dashboards, or briefings to track key metrics and performance across strategic initiatives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in a quantitative field (e.g. mathematics, statistics, economics, computer science)

• 2 years of experience in a related field (e.g. data analysis, business strategy, marketing)

• Strong analytical and problem-solving skills, with experience working with data and analytics tools

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in a quantitative field (e.g. MBA, MS in data science)

• Experience working in the airline or loyalty industry

• Experience with data visualization tools (e.g. Tableau, Power BI)

• Experience with programming languages (e.g. Python, R)

Skills, Licenses & Certifications

• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)

• Experience with data analysis and visualization tools (e.g. Tableau, Power BI)

• Strong analytical and problem-solving skills, with experience working with data and analytics tools

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.