The Society Support team is responsible for providing a high level of customer service for societies and their members. There are currently over 300 different arrangements being supported by the team. They liaise closely with editorial colleagues on the set up of the arrangements and the maintenance with invoicing, renewals, address updates and the setup of the required online access.
Processing credit card payments from society members
Managing the returns process
Processing member claims
Updating Sales force with invoice links
Managing member list tracking process in Sales force
Uploading member lists onto the fulfilment system
· Knowledge of all relevant business applications
Ticket management/query handling via Fresh Desk with satisfaction
· Actions the proper procedures to resolve issues
Maintaining the SLA of process
Prepare daily productivity report of the work done
Executing SAGE Lean principle
Support work in the other vertical too (cross functioning) during lean time
Excellent customer service and administration skills
Effective written and verbal communication skills
High level of attention to detail
Excellent organisation and time management
Ability to work under pressure and to deadlines
Ability to work as part of a team
Able to work using own initiative
Computer literacy including Excel skills and a working knowledge of Microsoft packages
Good numeracy skills
Graduate/postgraduate with business experience, proven work experience and transferable skills relevant to the role
Diversity, Equity, and Inclusion
At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, 24-year-old Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
Driven by the belief that social and behavioral science has the power to improve society, we focus on publishing impactful research and enabling robust research methodology. We produce high-quality educational resources that support instructors to prepare the citizens, policymakers, educators and researchers of the future.
Sage is committed to building an inclusive organization where all individuals are treated with fairness and respect, regardless of age, ability, gender, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, socio-economic background, or sexual orientation.
Diversity is one of the cornerstones of a vibrant culture and we are undertaking work to build a Sage that is more equitable and representative of the communities we serve and of which we are part.
As well as driving change within Sage, we are also passionate about supporting diversity, equity and inclusion in wider society through our publishing activities. To find out more, visit www.sagepub.com/about-us/our-impact/dei
For contact and support, visit https://solutions.sagepub.com/support/home
