Lennox

Analyst - ServiceNow

Lennox  •  Chennai, IN (Onsite)  •  2 days ago
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Job Description

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The ideal candidate will be responsible for the analysis, support, Monitoring, Continual Improvement of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow.

  • ServiceNow Sr Analyst will be responsible for Production Stability, Operations, Administration, Monitoring, Continual Improvement initiatives related to various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications.
  • Bring out innovative thoughts around Operational activities, System improvements, Production stability & improve the user experiences.
  • Help in Maintianing integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
  • Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.
  • Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
  • Prepare process flow and user guide, KB documents based on the needs of the incidents , activities
  • Building Test cases using ATF or create testing documents and convert to ATF as required.
  • Troubleshoot open incidents and perform RCA (root cause analysis) of the same.
  • Support business users with any functional related queries, post-delivery of the business requirements as and when needed
  • Support in addressing urgent / priority incidents as part of On-call.

Qualifications

  • 3 to 6 Years of experience in ServiceNow Operations
  • Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
  • Experience in Operations and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
  • Worked on some type of integrations Like REST, SOAP that Service Now supports
  • Good experience in Analysis, Debugging, Critical Code documentations, Business document creation, interacting with Business to resolve issues / Queries
  • Good Experience in Operational Activities, On Call handling, System monitoring and Performance activities
  • Experience/ Awareness in Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
  • Good knowledge in whatever been worked
  • Know basics of Discovery and CMDB
  • Excellence in Workflow Management
  • Performance Analytics experience is good to have
  • Good communication and analytical skills.
  • Ability to work independently with limited supervision.
  • Knowledge of the ITIL process
Lennox

About Lennox

Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII)

The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn.

Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Richardson, TX
Year Founded
Unknown
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