Job Description

Position Summary

This position is responsible to serve as a subject matter expert to coordinate, implement, support, and administer sales business systems. Incumbent is the primary liaison between Sales & Rental business units and IT/3rd party vendors to plan, define, and implement system solutions by gathering and interpreting end user needs and requirements. The role will also be responsible for overseeing process governance, adoption, and training of these systems.

Position Duties/Responsibilities

Primary Responsibilities include but not limited to:

• Primary administrator for sales business systems – responsible for maintaining and governing system configurations
• Bridge the gap between business and technology by having a solid understanding of business processes as well as technical skill set and be able to speak the language of both developers and end users.
• Troubleshoot end-user issues and determine best path for resolution
• Review and research system version upgrades for business systems – coordinate and communicate with business, vendor and IT teams
• Assist in identifying opportunities for process improvement, developing procedures, and setting usage policies
• Facilitate evaluation of requests and initiatives with business leaders to set priorities and provide regular status updates to stakeholders on timeline of priorities
• Work with business teams to develop written functional specifications of prioritized requests
• Collaborate closely with developers and/or other business teams to implement the requirements, provide necessary guidance to testers during QA process and coordinate UAT and signoff
• Work with business managers to develop user adoption goals and plans to execute
• Collaborate with business teams to understand training needs
• Develop and deliver system training as needed for MFC Sales & Rental personnel – videos, written documentation, and in person training
• Other duties as assigned

Position Requirements

Required:

• Bachelor’s degree in business related field (Business Administration, Project Management, Continuous Improvement) or equivalent years of experience
• 5 years or more experience in CRM, data management, project management, or managing business systems

Preferred:

• Bachelor’s degree in business related field (Business Administration, Project Management, Continuous Improvement) or equivalent years of experience
• 10 years’ experience in CRM, data management, project management, or managing business systems
• PPM Certificate
• Experience with Digital solutions, Microsoft preferably. Teams, Sharepoint, Power Platform, Power BI, SQL, Smartsheet
• Experience writing business requirements and documenting processes

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle and respond to confidential business and personal information/documents
• Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn MFC and Caterpillar systems
• Ability to us Microsoft Office, Visio and similar software for creating process descriptions and flow models
• Ability to use common design tools such as interface mock up software and flow charts.
• Excellent data management and analytical skills
• Excellent communication skills (both oral and written), and proven problem-solving skills demonstrating the ability to think innovatively
• Extremely detail-oriented and organized with strong multitasking abilities, and self-motivated
• Excellent problem-solving skills
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment

Other Requirements of Position

• Works under limited supervision. Employee acts independently to handle standard problems but usually report on such problems. More unusual problems are referred to a supervisor/manager.
• Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures or guidelines. Some policies or precedents for action exist.
• Errors if they happen are hard to find. Errors can be fixed with some effort or expense and moderate effect on the company.

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.