Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Functional Description 

The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.

The Enterprise Conduct Risk Management team within Global Risk and Compliance (GRC) is responsible for identifying and managing conduct risk across all processes and geographies at American Express. 

We are seeking a highly motivated and analytical professional to join as Analyst for Conduct Risk Data Analytics. This role will report to the Director, Conduct Risk. The successful candidate will be responsible for identifying, assessing, monitoring, reviewing and reporting on conduct risks using GenAI, data analytics and review of relevant documentation. This role is critical in providing independent oversight and challenge of conduct risks across the enterprise, with a focus on ensuring behaviors and processes align with regulatory expectations and our company’s Risk Appetite.

This position offers exposure to enterprise-level risk management, frequent interaction with stakeholders across the business, and an opportunity to influence key decisions that promote sound risk culture and accountability.

Key Responsibilities:

• Lead and enhance the Conduct Risk Assessment framework, ensuring it remains robust, risk-based, and responsive to emerging Conduct Risk themes and enterprise priorities.
• Provide independent oversight of the first-line business activities to ensure conduct risks are appropriately identified, assessed, and managed
• Perform periodic scheduled reviews and sample-based testing to evaluate the adequacy and effectiveness of conduct risk management strategies and control mechanisms
• Identify issues, escalate key findings, and advise on recommended solutions to correct issues or mitigate risks within scheduled, triggered, and ongoing oversight activities.
• Act as a Conduct Risk SME in various enterprise processes such as Third Party Lifecycle Management (TLM), Issues & Events Management, RCSA, PRSA etc.

Minimum Qualifications

Academic Qualifications

• Post graduate (M.Tech / MBA / M. Stats / MA Economics)

Experience Requirement

• Minimum of 2 years of experience in risk management and data analytics or similar domain.

Technical Requirements

• Past experience working with GenAI tools and SQL/Python is desirable
• Strong analytical skills, including a proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion

Behavioral Aspects

• Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives to advance a programs’ maturity and development
• Ability to Influence and help embed a strong risk-aware culture throughout the organization, encouraging proactive risk management behaviors at all levels
• Exceptional professional communication skills – clear, logical, and structured
• Devote significant attention to details, remain highly organized
• Strong sense of integrity and the ability and willingness to challenge (and be challenged)
• Impeccable integrity required for handling confidential information

This role is required to be on-site 3 days/week in the Gurgaon (AEIC-74A).

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.