Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

The Analyst, Due Diligence Operations based in Gurugram will be responsible for performing quality reviews of due diligence cases to ensure completeness, accuracy, and adherence to established policies, procedures, and regulatory requirements. The principal responsibilities of this position include:

• Conducting quality control reviews of completed due diligence cases to ensure accuracy, completeness, and adherence to established policies and procedures.
  • Performing in-line corrections and identifying documentation, process, or control gaps to ensure high-quality and audit-ready case files.
  • Developing feedback, reporting, and quality insights to strengthen controls, improve consistency, and support continuous process improvement across Due Diligence Operations.
  • Reviewing due diligence documentation, screening results, risk assessments, and supporting evidence to validate the accuracy and appropriateness of case outcomes.
  • Partnering with Due Diligence Operations, Compliance, and Risk stakeholders to resolve quality findings and support timely case closure.
  • Ensuring quality control activities are completed within established service level agreements while maintaining adherence to regulatory requirements and enterprise standards

Minimum Qualifications:

• Understanding of AML/KYC principles, due diligence processes, sanctions screening, and financial crime risk management concepts.
• Strong analytical and problem-solving skills with the ability to identify gaps, assess risks, and evaluate case quality.
• Strong attention to detail and ability to review documentation with a high degree of accuracy.
• Ability to effectively document observations, provide constructive feedback, and support process improvements.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

Preferred Qualifications:

• Working knowledge of SQL for querying, validating, and analyzing operational and quality data to identify trends, exceptions, and improvement opportunities.
• Experience with Power BI (or similar business intelligence and visualization tools) to develop dashboards, monitor quality metrics, and generate actionable insights for stakeholders.
• Familiarity with data analysis and reporting tools, including advanced Microsoft Excel (Pivot Tables, Power Query, Lookup functions) and SharePoint, to support quality reporting, governance, and continuous process improvement.
• Exposure to automation and workflow tools (e.g., Power Automate, Alteryx, Tableau, or similar platforms) is an added advantage.
• Familiarity with Generative AI (GenAI) tools and applications, with the ability to leverage AI-assisted solutions to enhance productivity, improve reporting, streamline quality processes, and drive operational efficiencies while adhering to enterprise governance and data security standards.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.