Job Description

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.

• Payment Industry knowledge (Global & Regional Policies & Mandates), Policy Compliance Operations, Brand Protection, Card Economics & Dispute Lifecycle, Transaction Lifecycle, AML, Audit Framework, Project Management experience preferred.
• Good knowledge of Policy Compliance requirements and consequence management
• Extensive stakeholder management experience is a must
• Ability to act as a back-up, as and when required, to perform Manager Role and Responsibilities and offshore business collaboration.
• Ability to understand the synergies between different Policy Compliance Programs and being able to draw inferences.
• Understanding the network and merchant business model including processes and terminology.
• Excellent Communication skills and Data Visualization abilities. Role involves frequent communication with Senior Leadership across the globe.
• Story telling skills with ability to create compelling presentations.
• Self-starter with demonstrated ability in taking the initiative to address issues. - Strong eye for detail and organizational skills.
• Excellence in Ambiguity, Growth mindset and above all – knack of having fun.
• A team player with strong ability to build & leverage relationship.
• Strong customer focus & demonstrated problem solving and process improvement skills.
• Knowledge of credit card industry preferred.

• Graduate / Post-graduate in Fraud/ Compliance/ Risk Management with 3 years of post-qualification experience.
  
  Key Skills
• Strong understanding of policy monitoring, compliance programs, and governance frameworks.
• Knowledge of risk management, policy interpretation, and control monitoring, with exposure to PCI DSS or similar regulatory frameworks.
• Excellent analytical, logical thinking, and problem-solving skills with the ability to identify trends, risks, and compliance gaps.
• Strong stakeholder management skills with the ability to collaborate and influence cross-functional teams across Business, Risk, Compliance, and Technology.
• Experience managing compliance issues, exception governance, remediation tracking, and driving issue resolution.
• Proficiency in data analysis, reporting, and dashboard development using Excel, SQL, Power BI, or similar tools.
• Strong program and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills, including the ability to present insights and recommendations to leadership.
• Continuous improvement mindset with a focus on process optimization, operational efficiency, and automation.
• Ability to work independently with a high degree of ownership, accountability, and attention to detail.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.