Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Risk ManagementJob Title
Analyst, Mastercard Services, Risk & Compliance

Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments, and businesses worldwide and enable them to use secure and convenient electronic forms of payment.
Join the industry’s most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.
• The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
• The Analyst role will support Risk Management & Compliance functions across Services, with the day-to-day focus on cross-functional collaboration across Services sales and finance teams, as well as the broader Mastercard accounting and customer account teams. This position will serve as a central point for Services engagements with incentive funding structures, along with responsibilities to monitor key operational compliance processes and procedures.

Role
• Primary accountability to manage “Incentive ID Exceptions” process associated to Services opportunities which are funded by broader core Mastercard deals as part of incentives offered to clients. This role will be accountable for reviewing and monitoring exception requests related to various incentive funding that are submitted by Services sales teams on a daily basis.

• Work closely with Business Development teams, Finance Planners, Customer Account owners (CAMs), and Accounting teams (GBSC) to identify the correct funding sources for Services engagements/SOWs.
o “Funding sources” may encompass existing deals, new deals, renewal/addendum deals, forecasted funding, volume-based funding, performance-based funding, etc.
o Ensure ongoing correspondence on each use-case to outline the appropriate resolution path forward for missing funds before approving any exceptions.
o Participate in regular cross-functional meetings to close out discrepancies and aged items

• Provide support/training resources during the SFDC opportunity lifecycle to educate teams on the process that will help reduce the potential risks associated with revenue rejections.

• Partner with other Services Risk Management and Compliance team members to closely monitor exceptions and help escalate aged exceptions for appropriate actioning. This will require monthly tracking efforts and compiled reporting for senior leadership
o Identify gaps in existing ongoing monitoring processes and support development of enhanced monitoring practices to include escalation reporting back to the business
o Manage a monthly touchpoint with GBSC teams to review all open exceptions & then reach out to necessary business contacts
o Align Risk Team’s exceptions tracking with GBSC Team’s rejections tracking

• Provide input for future improvements in the overall incentive funding process
o Support requests to Mastercard Technology for ongoing tech development efforts & address any defects after changes are made

• Support growing Compliance program activities, including continued awareness of business operational procedure requirements & documentation, regularly cadenced monitoring processes, and strong partnership with internal MA SOX and both internal/external audit teams to support their testing requests

• Ad Hoc training and addressing process questions
o Lead communication efforts on upcoming changes (both process & system)
o Maintain updates to Confluence page guidance
o Support urgent asks from the business during month-end and quarter-end time periods

All About You
• Bachelor’s degree required
• Knowledge of Salesforce.com preferred
• Accounting background with some experience in compliance
• Strong project management, organizational, planning, and follow-up skills.
• Ability to influence those not directly under leadership
• Highly organized self-starter with detail-oriented focus and effective follow-up
• Familiarity with strategic planning process
• Experience applying digital technologies, including but not limited to APIs and artificial intelligence, to improve artificial intelligence, to improve customer experience (CX) and operational efficiency
• Goal-oriented, action-focused, strong interpersonal and communication skills
• Excellent command of verbal and written communication for all levels of stakeholders
• Skilled in issue research and resolution and keen attention to detail.

Location: Bogota

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.