Job Description

International Card Services (ICS) issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organisation helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.

How will you make an impact in this role?

The ICS Control Management team provides specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity.

As an Analyst, Risk & Control Management, you will focus on ensuring control management is embedded in the day-to-day operations of our business. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

• Assist in specific areas of execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc. for resolution of control gaps, mitigation of risk and remediation
• Track issues with KRI limits and risk appetite for ICS to ensure operational risks are managed within agreed thresholds
• Support the implementation of parts of the operational risk framework to enable effective risk management and decision making in the BU
• Help facilitate the understanding and use of the risk governance framework basics across BUs through regular communication
• Assist with aggregate basic level reporting, approvals/exceptions and support "change-the-function" activities for the BU
• Follow processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
• Support functioning of Legal Entity Governance & Operational Risk committees (i.e. coordinating materials, taking minutes, conducting follow ups, presentation review and ensuring risks/issues and decisions are properly documented)
• Support sharing insights, better practices, themes, etc. within the team, and across the Legal Entity
• Support risk governance and reporting activities across the Legal Entities, including preparation of materials for risk and compliance committees, governance forums, and senior management, with a strong focus on transparency, risk insights, and emerging themes

Required Qualifications:

• 2+ Years experience in operational risk management (e.g., within Risk, Compliance, Project Governance and/or Internal Audit function)
• Understanding of critical operational risk management lifecycle activities
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

• Experience in at least one of the following:
  • Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
  • Provide support of implementing the operational risk governance frameworks
  • Supporting of creating, communicating and ensuring understanding and adherence to operational risk procedures and standards
  • Assisting the operational risk exam management processes

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.