Job Description

The Analyst for Revenue Accounting (Credit Card Balancing) will assume responsibility for delivering the day-to-day processes that will ensure smooth running of the Revenue Accounting function within Hilton’s UK Centre of Excellence. Working with the Team Leader Credit Card Balancing, supporting the delivery of the function strategy and goals surrounding the processes involved in the delivery of accurate and timely reporting for c.45 hotels.

Under the guidance of the eam Leader Credit Card Balancing, the post holder will be responsible for the delivery of Revenue Accounting processes to agreed timetables and Service Level Agreements. The Analyst will ensure Hilton’s Centre of Excellence offers a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service. The ability to recognise how to maximise process efficiency and effectiveness is considered essential.

The post holder will use their analytical skills to work through high volumes of data to identify items for review and correction whilst working to tight daily deadlines, using a risk-based approach. Where continuous issues arise with a process, the Analyst should propose potential solutions to Management and implement, upon agreement. In addition, all tasks should be approached with a continuous improvement philosophy with the post holder expected to identify improvements and support process changes as we seek opportunities to drive efficiencies and global standardization.

The post holder will participate and play a part in engendering a sense of empowerment in the pursuit of first-class service, supporting the delivery of Revenue Accounting strategies and the team activities on a day-to-day basis; this will require a meticulous attention to detail, the ability to understand and interpret business metrics within the Revenue arena and make recommendations where appropriate. They will also support the review of Revenue Accounting Service Level Agreements (SLA’s), assisting with the refinement and ongoing monitoring of these to ensure that agreed service delivery metrics are met or exceeded.

Key to the success of the role will be the ability to communicate and influence at various levels, both internally and with external stakeholders. Experience in participating in projects, the ability to simultaneously manage multiple tasks and support the team to deliver to tight deadlines are considered essential elements of this role.

Role Activities:

• Following direction and guidance from management, carry out and co-ordinate all required Revenue Accounting related tasks demonstrating a strong understanding of the end-to-end process.

• Ownership for delivery of daily tasks to meet SLAs whilst supporting & driving teamwork to ensure deadlines are met

• Perform balancing activities including, but not limited to, Conference & Events, Credit Cards, Food & Beverage, Cash, VAT, Point of Sale system interface and other revenue transactions using mass data files where possible

• Highlight revenue related queries to Hotels taking ownership for resolution, or escalation where required

• Reconciliation of cash postings including corrections & reporting of overs & shorts, flagging potential risks as required. Supporting our 3rd party vendor with cash queries based on RA team postings

• Extracting & analyzing covers data (statistical) using judgement to check if volumes look reasonable, collaborating with Food & Beverage teams where required

• Reconciliation of credit card transactions, flagging corrections and potential risks to hotel operations as required.

• Ownership of cancellation fees ensuring the postings are correct between Balance Sheet / P&L based on their status, challenging any unusual, high value or aged transactions

• Completing financial tasks such as posting revenue adjustments in OA, journals to Peoplesoft and Balance Sheet Reconciliations, taking ownership for resolving any reconciling items

• Collaboration & relationship building with Hotel teams, including G,C & E, F&B, & Front Office teams to discuss any revenue posting / process issues whilst demonstrating ownership & knowledge of the subject

• Preparation & issuance of timely reports to Hotels (per SLA), demonstrating ownership & understanding of data delivered, following the process through to completion

• Knowledge of all policies related to Revenue Accounting processes and ensuring tasks are completed in line with policy and any concerns are raised to Management

• Reconciliation of daily VAT, taking ownership for highlighting any compliance concerns for resolution and demonstrating a strong understanding of VAT rules

• Support the Management team in evaluating the effectiveness of current processes and implementing actions to streamline the processes and maximise efficiency
• Ensure all monthly closing and reporting activities are carried out as per guidelines and deadlines
• Support the analytical review processes to ensure the revenue accounting is accurate and timely

• Support the business in Hotel pre-opening, close & transition activities

• Train other team members in tasks, supporting the reallocation of tasks to ensure the appropriate cross training and task coverage is in place

• Assist the team and management in driving project initiatives

• Perform other duties as assigned for the continued success of department and to meet changing business needs

In addition to performance of the team activities, this position may be required to perform a combination of supportive activities to be determined by management based upon the particular requirements of the company.

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

• Ability to work with limited supervision, using own initiative with ‘can-do’ approach, thriving under pressure in a fast-paced environment, being able to handle multiple demands and appropriately prioritise responsibilities

• Accountable individuals who effectively exceed in meeting deadlines, communicating results, and recommending improvements

• Good technical skills and exposure to general ledger accounting and reconciliations

• Ability to use multiple systems and understand how they link together, to provide training and support to other team members and to identify and report on issues occurring

• Good excel skills with the ability to work with high volumes of data and formula

• Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical skills and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions.

• Strong inter-personal skills and able to maintain effective working relationships with co-workers, managers and clients with well-developed written and verbal communication and comprehension skills

• Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft

• Ability to identify financial issues, recommend and execute mitigating actions

Preferred:

• Previous experience of working within a Shared Service Centre / Centre of Excellence environment

• Hospitality industry experience

Qualifications:

Required:

• Education: High School/GED

• Additional: Some travel may be required occasionally

Preferred:

• Education: BA/BS/Bachelor’s Degree or equivalent relevant experience in lieu thereof

• Commencing studies for a professional accounting qualification/certificate i.e. ACCA or CIMA

• An additional language, in addition to English, would be advantageous