Job Description

The Analyst, Reporting and Business Intelligence is responsible for developing and maintaining daily, weekly, and monthly reports, ensuring data integrity, and deriving actionable insights to support decision-making across departments. The role requires a keen eye for detail and strong analytical skills.

SPECIFIC DUTIES AND RESPONSIBILITIES

Reporting & Analytics

• Design, create, and maintain accurate daily, weekly, and monthly reports to support Senior Leaders and Operations in their decision-making process.
• Transform complex data sets into easy-to-understand visualizations using Excel, Power BI, or other tools to provide actionable insights to stakeholders.
• Identify key performance trends, areas of opportunity, and potential issues within assigned reports, and provide recommendations for improvement.
• Respond to ad-hoc requests for reporting and data analysis from internal stakeholders, ensuring a timely and thorough delivery.

Data Quality & Performance Management

• Conduct regular data quality checks across various systems to ensure that reports are accurate, reliable, and free of discrepancies.
• Maintain and update employee performance reporting files by segment or site, ensuring that all performance data is accurate and up to date.
• Work closely with other Departments to resolve data discrepancies or inconsistencies found in systems such as QORE, USCF, UKG/Kronos.

Cross-Functional Collaboration

• Act as a liaison between departments such as Finance, HR, Training and Recruitment to understand and fulfill their reporting and data analysis needs.
• Communicate with HR and Operations Leaders regarding agent performance, success plans, and improvement opportunities.
• Use reporting insights to suggest data-driven improvements to business processes, performance management strategies, and operational workflows.

Process Improvement & Optimization

• Identify and suggest areas for optimization in reporting and data management processes to improve efficiency and reduce redundancy.
• Recommend and support the implementation of new tools, techniques, and processes based on emerging trends and feedback from stakeholders.

COMPETENCIES

Core Competencies (Must-have Competencies)

• Analytical Thinking Ability to analyze large sets of data, identify key insights, and apply critical thinking to solve complex business problems.
• Attention to Detail Consistently ensures accuracy and reliability in all data reporting and analysis, maintaining high standards in the quality of work.
• Excel Proficiency Advanced skills in Microsoft Excel, including complex formulas, pivot tables, VLOOKUPs, and automated reporting features for efficient data manipulation and reporting.
• Problem-Solving Proactively identifies issues, evaluates alternative solutions, and implements the most effective course of action to resolve data-related problems.
• Collaboration & Communication Excellent interpersonal and communication skills, with the ability to work effectively across departments and communicate technical information to non-technical stakeholders.
• Time Management Strong organizational and time management skills, capable of managing multiple tasks, deadlines, and competing priorities.

Complementary Competencies (Good-to-have Competencies)

• Technical Proficiency in BI Tools: Knowledge of Power BI, Power Query, and/or SQL for advanced data analysis and visualization. Experience with other data tools is a plus.
• Continuous Learning: A commitment to staying current with emerging trends, technologies, and best practices in data analytics, reporting, and business intelligence.
• Business Acumen: Ability to align data insights with broader business objectives and provide actionable recommendations that drive business performance.

QUALIFICATIONS

Educational Qualification/s

• Bachelor’s degree in Information Technology, Business, Statistics, Mathematics, Computer Science, or a related field.
• Certifications in Data Analytics, Business Intelligence, or related tools (e.g., Power BI, SQL, Tableau) are an advantage but not required.

Professional Qualification/s

• Minimum of 2 years of experience in data analysis, business intelligence, information technology, or a related field with a focus on generating reports and dashboards.
• Experience with data visualization tools such as Power BI is preferred.
• Knowledge in Power Query, SQL, or similar programming languages is an advantage but not required.

Work Conditions

• Graveyard shift
• Onsite work arrangement as mandated by the Company