Job Description

To ensure all transactions are processed accurately and timely in full compliance with customer’s instructions, Bank’s established rules and procedures in cost effective and efficient manner. To support in the day to day operations from branches and supporting the department to run efficiently and smoothly and in compliance to the Service Level Agreement and Operation Procedure established with individual branches.

Risk & Compliance

• To ensure accountability and transparency, support a sound compliance culture which reinforces ethical, prudent and professional behaviour.
• Understands the key control aspect of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write-off and adjustments.
• Timely reporting of potential/actual breaches to the respective departments and branches.

Operations & Controls

• To perform end to end daily transaction processing and/or verifying of operational actions as well as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activity.
• Provides day to day support and advice in the department for transactional activities.
• Ensures the resolution of routine/day to day issues and provide support to branch with regards to customer enquiries, investigations and problem solving.
• Ensure all defects are reported, complaints tracked with preventive and corrective action implemented.
• Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when required.
• Work closely with other respective operations team to resolve any exceptions or queries.
• Proactively share new ideas and concepts to improve operations process.
• To work effectively both independently and as part of a team.
• To perform other duties as assigned by the Supervisor/Management from time to time.
• To cover the duties of staff members in the department in his/her absence.
• To support Bank activities interrupted by an emergency/crisis.

Work Experience (Years/Type)

1. Must have at least 2 years of relevant experience in Banking and/or Remittance Operations.
2. Good knowledge of banking operations, systems, security and remittance
3. Good knowledge of statutory requirements and/or related rules

Special Skills Required

1. Meticulous
2. Good interpersonal skills
3. Good initiative and ability to manage own time
4. Ability to effectively prioritize workload to meet tight deadlines and work objectives
5. Proficiency with Microsoft applications