At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
In this role, you will be responsible for assisting the Team Lead in guiding and motivating the team to ensure timely and accurate issuance of bills and policy contracts in support of Corporate Solutions’ goals and vision.
Drive operational changes to improve the efficiency and controls of Group Business billing and policy admin by working with various parties from office to the back office, which include Corporate Solutions - Sales & Marketing, Corporate Solutions – Operations teams and OSS teams, with the objective to support onboarding process for new businesses and renewals at the same time improve the billing’s turnaround time.
Responsibilities:
Review, issuance and delivery of Group Insurance policy contracts, endorsements and bills.
Manage assigned portfolio and support projects efficiently and effectively
Track and monitor new business and policy renewal to ensure that information is received in a timely manner by working closely with colleagues from Sales and Marketing.
Set up and review new business/ renewal policies in core system
Ensure high billing accuracy with due diligence check
Participate in projects that involves improvement of operations efficiency, which could include User Acceptance Testing.
Ensure service level commitments are met.
Maintain awareness on regulatory compliance risks
Communicate professionally and effectively with clients, intermediaries and colleagues
Communicate with intermediaries or clients via conference calls where required (Top producers/ complex accounts, etc)
Attend to email enquiries promptly
Any other projects assigned.
Requirements:
Diploma holder with minimum 2 years operations experience in insurance industry
Fast and Meticulous
Good organization, communication and interpersonal skills
Relationship management skills
Process oriented
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
