Job Description

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Analyst, Practice Transformation

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,856 - $88,570.

Reporting to the Senior Manager, Practice Transformation, the Analyst, Practice Transformation, provides analytical support to the PI leadership team and maintains the integrity and utility of the data collected in the program’s client relationship management (CRM) system, and across other platforms, related to the delivery of services by the Practice Support Program and the Doctors Technology Office.

This position is responsible for the implementation, monitoring and continuous improvement of data standards within the CRM including the upskilling and training of field staff to promote consistent, high quality data entry and usage. The Analyst will also provide expertise in the design and evolution of any CRM and other data systems as program needs emerge. Additional responsibilities include collation and presentation of data to support leadership decisions making, ongoing operations, internal quality assurance and reporting.

This position requires a demonstrated ability to work with multiple groups across Doctors of BC, as well as an ability to think proactively and strategically regarding the data and reporting needs of the program and organizations. Effective and clear communication (both written and oral) of complex analytical concepts to decision makers and various groups is a substantial part of this role. The Analyst will support multiple streams of activity related to the daily operations and future direction of the programs in a fast paced and evolving environment.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (A):

• Establishes clear goals and priorities and determines criteria for assessing issues and opportunities.
• Systemically analyzes relationships between different information sources and apparently independent problems and issues.
• Proactively resolves highly complex, undefined issues and anticipates trends and outcomes that are not readily apparent on the surface.
• Translates analytical reports into management presentations, and provides guidance to resolve issues.
• Identifies areas of significant concern or opportunity and initiates research to identify critical problems.

Building Relationships (A):

• Maintains effective communication and collaborates significantly with peers organization-wide
• Shares ideas, issues, and opportunities with members of personal network and maintains relationships with relevant professional groups and organizations.
• Sets objectives necessary for obtaining feedback and assistance.
• Seeks referrals from others with relevant expertise and influence.

Problem Solving (A):

• Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.
• Proactively anticipates and prevents problems.
• Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.
• Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Thoroughness (A):

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews department’s progress against established goals, objectives, service level targets, and project
• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process prior to assignment completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.

Communication For Results (A):

• Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving, planning and consensus with business partners.
• Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.
• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• Undergraduate university degree in a recognized and related discipline, AND up to two years of related experience; OR have an equivalent level of related work experience in lieu of post-secondary education.
• Ability to synthesize and evaluate feedback from multiple sources.
• Ability to translate technical information to various audiences.
• Excellent writing skills and experience developing clear, concise, and comprehensive correspondence and other documents.
• Effective interpersonal, oral and written communication and relationship management skills with strong attention to detail.
• Excellent skills in critical thinking and analysis, meeting facilitation, verbal and written communications, and interpersonal interactions.
• Strong analytical skills and ability to apply problem solving skills with a high degree of tact and diplomacy.
• Project support experience, including implementing timelines, estimating, and identifying risks.
• Strong client/customer service orientation.
• Demonstrated ability to work independently and as a member of the team.
• Experience working in the BC health care system or general knowledge of the BC health care system is an asset.
• Previous success working in dynamic, challenging, and ambiguous environments, an asset.
• Experience with Microsoft Dynamics (or similar) and Tableau (or similar) is an asset

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.