Lennox

Analyst - Order Management

Lennox  •  Chennai, IN (Onsite)  •  22 days ago
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Job Description

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

  • Serve as the primary point of contact for customer order-related inquiries via email or CRM.
  • Create, process, and manage customer orders accurately in SAP ERP.
  • Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
  • Analyze the backlog orders and fulfil the orders by cross shipping.
  • Reach out to internal stakeholders to fix the order blocks & handle returns and process credit/debit notes or billing corrections as necessary.
  • Analyze the warranty claims to approve or decline basis standard operating procedure.
  • Share periodic reports with the stakeholders on Open orders & Warranty claims etc. as required.
  • Ensure accuracy and completeness in all transactions and documentation.
  • Proactively identify and implement process improvements in the order management workflow.
  • Build and maintain strong relationships with internal stakeholders to support customer satisfaction and operational excellence.
  • Ensure compliance with company policies, procedures, and audit requirements.

Qualifications

  • 4 to 6 years of experience in Order Management or related roles.
  • Strong knowledge on MS suite (Word, Excel & PowerPoint).
  • Excellent problem-solving, analytical, and organizational skills.
Lennox

About Lennox

Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII)

The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn.

Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Richardson, TX
Year Founded
Unknown
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