At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank, we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
About the Role
We are seeking a meticulous and proactive Analyst Operational Risk to join our Retail Banking team. This role is critical in ensuring operational excellence and regulatory compliance across our banking activities. You will play a key part in identifying process inefficiencies, mitigating risks, and embedding a culture of strong governance throughout the organization.
What You’ll Be Doing
Identify and review processes within the Retail Banking Unit to uncover operational and regulatory gaps.
Collaborate with business units to develop actionable plans with clear ownership and timelines to address identified risks.
Recommend process improvements and control enhancements to strengthen operational resilience.
Share insights and learnings across teams to foster a culture of continuous improvement.
Support governance initiatives and help instill best practices across all sub-units.
Assist in investigations of operational risk events, fraud incidents, and regulatory reviews.
Map business processes to operating procedures and relevant regulatory requirements.
Analyze system-generated and manually maintained data, ensuring alignment with documented processes.
Identify and document discrepancies between data and process execution.
Engage with units to understand task execution and highlight deviations from best practices.
Review customer communications for compliance with CPF and regulatory guidelines.
Evaluate internal MIS reports to identify gaps and opportunities for enhancement.
Support RCSA control testing, KRI monitoring, and periodic risk reviews.
Skills
Strong analytical and problem-solving skills.
Familiarity with regulatory frameworks and risk management practices.
Excellent communication and documentation abilities.
Ability to work collaboratively across teams and influence stakeholders.
What We’re Looking For
Bachelor’s degree in Commerce, Finance, IT, Engineering, or a related field.
What’s In It For You
We’re RAKBANK.
Banking should feel simple. Human. Helpful. So that’s the kind we build.
Since 1976, we’ve been helping people and businesses across the UAE grow with confidence, giving them the tools, the support, and the trust to make things happen.
We started as a community bank and grew into one of the country’s most dynamic financial institutions. What’s never changed is our belief that banking should work for people, not the other way around.
Today, we’re leading a new chapter, one that combines smart digital innovation with genuine human connection. We call it digital with a human touch.
We serve customers across every segment through our Personal Banking Group (PBG), Business Banking Group (BBG), and Wholesale Banking Group (WBG). As the UAE’s go-to SME bank, we’re helping thousands of businesses grow and thrive with seamless, digital-first banking.
Our group also includes Skiply, the region’s leading school payments app; Protego, our next-generation insurance aggregator; and RAK Insurance, one of the UAE’s most trusted insurers, together creating an ecosystem that makes life simpler and safer for our customers.
From empowering entrepreneurs and SMEs to launching the UAE’s first crypto brokerage for retail customers and our own AI-powered digital assistant, we’re shaping the future of banking while keeping the heart of it the same: people.
RAKBANK — Digital With a Human Touch.
