The Guitar Center Company

Analyst, Network Operations Center

The Guitar Center Company  •  $25 - $40/hr  •  Phoenix, AZ (Hybrid)  •  4 hours ago
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Job Description

Important This role is based onsite at our downtown Phoenix network operations center office on a hybrid basis (2 days per week). You must be willing and able to work a 12-hour shift from 5:30 PM to 5:30 AM, including weekends and holidays.

About the Role:

We are seeking a highly skilled Network Operations Center Analyst to join our team. The Network Operations Center Analyst will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. This individual will work closely with various departments to ensure seamless operations, identify potential issues, and implement solutions to optimize performance.

What You'll Do:

  • Monitor operational systems, networks, and applications to ensure optimal availability, performance, and security
  • Respond promptly to alerts, incidents, and service requests, following established procedures and protocols
  • Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, AC units, and UPS battery backups
  • Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations
  • Document incidents, actions taken, and resolutions to maintain accurate records for analysis and future reference
  • Contribute to the development and implementation of proactive measures to prevent system failures and enhance reliability
  • Receive, stage, and assist in the installation of network, compute, and storage equipment
  • Stay current with industry trends, best practices, and emerging technologies related to operational management
  • Analyze operational data and metrics to identify trends, patterns, and potential risks to efficiency

Qualifications

What You'll Need:

  • Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve technical issues
  • Excellent communication skills and the ability to collaborate effectively with diverse teams
  • Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds
  • Familiarity with the ITIL framework and hands-on experience with incident management processes
  • Relevant certifications such as CompTIA A+, Security+, or ITIL Foundation, are a plus

DisclaimerWhile this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve

Compensation:

  • Pay range: $25/hour - $40/hour, dependent on experience and background. This role is not eligible for the Guitar Center Company bonus program. Actual pay may vary based on education, experience, and other factors. Pay ranges are listed in compliance with state-specific laws and may differ by location

Why Join Guitar Center Company?

For our employees who are musicians we offer the unique opportunity of gig leave, take time off to share your music with the world, and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Inclusive workplace: We are an Equal Opportunity Employer committed to diversity and fair hiring practices. If you need accommodation to apply due to disability, please email recruiting@guitarcenter.com

The Guitar Center Company

About The Guitar Center Company

We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet. Meet the family or, as we call them, The Guitar Center Company.

Guitar Center. But there's more to us than guitars and basses.

We carry all kinds of musical instruments, plus essentials like amplifiers, recording equipment, lighting, live sound, DJ gear, with services like lessons, rentals and repairs. How do we do it all? With the most talented group of music-loving Associates in the world.

Guitar Center Professional is a network of account managers and engineers with direct access to the world’s best manufacturers. From personal studios to concert venues, we design and install custom audiovisual systems that exceed your expectations.

Audio Visual Design Group (AVDG) meticulously designs, engineers, and installs next-gen audio, video, and lighting systems for homes and businesses around the globe. Their world-class technical staff brings the most incredible personal musical experience to everyone on the planet.

Music & Arts believes deeply in the transformative power of music. Their collaboration with students, parents, and teachers includes providing lessons, rentals, repairs, plus all levels of band and orchestra sales and service.

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Please Be Advised - Recruitment Scams: we will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. If you find a job posting on a third-party job site, such as LinkedIn, please know that a legitimate posting will direct you to our careers site to apply. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or phone call, with a Recruiter and/or company employee(s). Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, please visit the Federal Trade Commission.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Westlake Village, CA
Year Founded
1964
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