Job Description

International Card Services (ICS) is charged with the mission of “changing the world at work” by delivering unique value and service to our card members to ‘have their backs’ and create value, growth, and opportunity for all our stakeholders. As a key growth market, Singapore requires dedicated leadership to provide ongoing and accelerated growth by optimizing our acquisition and marketing channels to bring value to our customers and continually innovate and optimize our marketing and operations to create the best customer experience, maximize engagement, and drive stakeholder value.

Control Excellence

i) Control Governance

• Assist in the implementation of control processes to support compliance and mitigate operational risks.
• Collaborate with internal teams to ensure controls are followed in day-to-day business operations.
• Help monitor key risk and control metrics and provide support in preparing documentation for assessments such as PRSA, RCSA, and RCM.
• Participate in reviews for new initiatives (products, features, processes) to identify potential control gaps and suggest improvements.

ii) Brand Governance

• Support the brand approval process by coordinating between local teams and global brand teams.
• Ensure compliance with brand guidelines in local marketing activities and materials.
• Business Enablement, Analytics & Data Capabilities
• Work with product and technology teams to develop and maintain dashboards, reports, and control monitoring tools.
• Set up processes and systems in place to drive retention of target customers throughout the lifecycle. Automate recurring data refreshes and reports tasks to improve efficiency and data accuracy.
• Support the development of data-driven insights by preparing visualizations and reports based on customer and operational data.
• Help automate routine reporting and data extraction tasks to improve operational efficiency.
• Execution of operational processes for cross portfolio new product or feature launches, MAPs, process automation initiatives, and business enablement efforts.

• At least 3-5 years working experience. Prior experience and knowledge of the Cards, Financial Services Market
• Basic understanding of internal controls, control governance, or compliance frameworks
• Proficient in Excel; familiar with data tools (e.g. SQL, Power BI, Tableau) is an advantage
• Experience in working with cross-functional teams such as legal, compliance, marketing and technology
• Analytical mindset with attention to details
• Excellent communication skills, both written and verbal; ability to present complex risk issues to senior leadership in a clear, concise manner
• Detail-focused and action-oriented
• Minimum bachelor’s degree

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.