Job Description

Job Summary

This role focuses on optimizing cash application processes by accurately processing payments, reconciling accounts, and maintaining precise transaction records. The individual is expected to deliver strong customer support, assist in resolving discrepancies, and contribute to process improvements through data-driven analyses, ensuring efficient business operations within the assigned project.

Key Responsibilities

• Reconcile customer accounts and resolve payment mismatches.
• Analyze unapplied cash and recommend corrective actions.
• Coordinate with AR, collections, and customer service teams.
• Generate daily, weekly, and monthly cash application reports.
• Monitor bank lockbox activity and ensure timely processing.
• Support month-end close activities related to cash posting.
• Identify recurring issues and suggest process improvements.
• Train and support associates on cash application procedures.

Skill Requirements

• Account Reconciliation – Ability to resolve unapplied and misapplied payments.
• Analytical Thinking – Identify trends in recurring issues and suggest fixes.
• Cross-Functional Collaboration – Work with AR, collections, and customer service teams.
• Intermediate Excel Skills – Use of VLOOKUP, pivot tables, and formulas for reporting.
• ERP Navigation – Confident use of ERP modules for cash application and reporting.
• Documentation & Audit Readiness – Maintain clean, audit-ready records.
• Customer Orientation – Understand the impact of cash application on customer satisfaction.

Other Requirements

1. Optional: Certification in Accounts Receivable, Cash Application, or related finance processes (e.g., AR Certification from IOFM) is valuable.

2-3 Years of experience