Job Description

The legal industry is changing and the Global Counsel’s Organization at American Express is on the journey too! Transforming not only the way we work, but how we use technology to deliver bigger and better every day.

Come and join us on our journey – be part of a global team that is supporting legal risk management and key enterprise programs, where we are driving innovation, redefining processes, and challenging the status quo.

We are looking to hire a new Legal Analyst to join our central global team to help us manage, evolve and improve how the legal team engages in critical company Compliance, Governance and Risk Management frameworks.

Ideal Personal Attributes

• Accountable team player who can build a network of positive relationships with global teams.
• Able communicator who can engage with people at all levels of the legal team.
• Strong analytical and logical problem-solving skills, including the ability to quickly grasp complex processes and scenarios.
• Competent in handling multiple tasks in a changing environment and performing duties independently with minimal supervision.
• Strong administrative and organisational skills, able to drive and track actions diligently
• Close attention to detail.
• Growth mindset and a positive attitude to change.
• Interest in working with artificial intelligence and other new technologies, and making process improvements.

Support effective operation, transformation and uplifts of Compliance, Governance and Risk Management frameworks, including Regulatory Change Management, Global Legal Inventory, Global Records Management and New Product Governance. This includes:

• Assisting the ongoing development and evolution of programs, platforms and processes, including introducing new technologies and automation.
• Undertaking UX reviews and coordinating feedback from the legal team.
• Acting as product owner for the legal team supporting platform development.
• Providing training to colleagues.
• Managing user access and profiles.
• Coordinating and supporting periodic program working and review meetings.
• Supporting colleagues and stakeholders with ad-hoc requests and queries, understanding the underlying process, and navigating the relevant platforms.
• Quality assurance reviews to review the quality and completeness of program inputs and task completion, providing feedback and additional support to colleagues.
• Creating metrics, performance reports and dashboards.
• Liaising with company stakeholders, including Compliance, Technology, Control Management and others in the day-to-day running of the programs.
• Managing external counsel, vendors and other third parties related to the supported programs.
• Coordinating and revising program documentation, training and tools.
• Producing ad hoc and regular communications for colleagues and leadership regarding the supported programs.
• Taking on other similar tasks to support the broader work of the Global Counsel’s Organization.

Minimum Qualifications:

• Proficiency in Excel and PowerPoint including the ability to create compelling reports and dashboards.
• Experience working with technology and data.
• Experience in legal work, legal operations, risk or compliance environments.
• Experience in program management, process design and project delivery.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.