Job Description

Preferred Skills

• Excellent analytical and problem-solving skills.
• Superior verbal and written communication skills.
• Self-starter with the ability to multi-task in a fast-paced environment and the ability to work under ambiguity.
• Strong attention to detail and accuracy.
• Ability to work independently in a global virtual team involving people from many cultures and varying language skills.
• Must be able to work flexible hours to coordinate, plan and attend conference calls to support a global audience in various time zones.
• Technically sound with extensive knowledge of Microsoft Office Suite with the primary focus on MS Excel.

Roles and Responsibilities

• Work on Query Management Tool like ServiceNow.
• Triage and resolve user queries on Kaltura.
• Conduct workshops to onboard new countries.
• Engage super users on admin calls and provide solutions to frequently asked questions.
• Effectively communicate with all levels in the organization using non-technical language and leverage such skills to coordinate and work with Global across different functions and multiple teams.
• Work in shift and showcase flexibility.
• Work on Mailbox Management.
• Take up new projects to deliver further value and quality to client groups.
• Assist Kaltura global implementation projects and coordinate with the country administrators for a smooth implementation.

Education/ Certification

• Bachelor of Engineering or Technology.
• Kaltura Analyst preferred.
• Location: Bangalore only (Hybrid work – should be able to work for 2 to 3 days in office)