Job Description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Level 2 Engineer in Information Systems & Technology (IS&T) we’re looking for?

Your future role

Take on a new challenge and apply your technical expertise in a new cutting-edge field. You’ll work alongside dedicated and innovative teammates.

You'll ensure operational excellence for Office 365 services, impacting the productivity of our global workforce. Day-to-day, you’ll work closely with teams across the business (UCC & AD L3 team, Networking, Service Now, Incident Management), coordinate with internal and external partners, and much more.

You’ll specifically take care of troubleshooting and managing mobile devices and applications, but also drive service improvement initiatives.

We’ll look to you for:

• Effective coordination with UCC Level 3, Service Desk, and Local Support
• Diagnosis and resolution of technical issues with mobile devices and Office 365 services
• Delivering high-quality customer service to Alstom End users
• Driving efficiency and reducing the number of incidents and service requests
• Providing technical knowledge sessions to Service Desk and Local support teams
• Performing system health checks and reporting

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering (B.E, B-Tech)

Experience of 4-6 years supporting Intune and other MDM services

• Knowledge of MDM, MCM, and MAM Administration
• Knowledge in compliance policy and configuration policy deployment
• Good understanding of conditional access policy.
• App store, LOB & VPP application deployment knowledge
• Application protection and configuration knowledge.
• Knowledge in managing Apple Business manager enrolment.
• Android ZTE , Dedicated Devices and Work Profile enrolment knowledge.
• Handson knowledge in managing ENTRA groups and Identities.
• Familiarity with mobile device troubleshooting and enterprise application distribution
• A certification in a relevant field is advantageous
• Strong problem-solving and analytical skills
• Excellent communication and teamwork capabilities

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Work with the latest technologies in mobile device management
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects that shape the future of transportation
• Utilise our flexible working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards specialized roles within the IS&T domain
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.