Job Description

The Analyst, Insight and Analytics supports the E-commerce Department by turning digital performance, customer behaviour and testing data into clear insight that helps improve the online guest journey, conversion and commercial performance. The role maintains reporting, supports testing and personalisation activity, analyses complex data sets, evaluates commercial and marketing initiatives, and provides evidence-based recommendations to support customer acquisition, retention and revenue growth.

Key Accountabilities

• Deliver return-on-investment (ROI) analysis for marketing and commercial initiatives using methodologies including econometrics, control-cell testing and reach, cost and quality analysis.
• Analyse and interpret data from multiple sources to identify trends, answer business questions and support trading, commercial and operational decision-making.
• Develop, maintain and distribute regular performance reports and dashboards, providing meaningful commentary and insight into performance drivers and variances.
• Maintain insight repositories, research libraries and testing schedules, ensuring knowledge is captured, accessible and leveraged across the department.
• Support ad-hoc projects, deep-dive analyses and data preparation activities, collaborating with analysts, data scientists and stakeholders across the organisation.
• Performs other duties as assigned.

Essential Experience Required

• Experience analysing and interpreting data to support business decision-making.
• Ability to derive meaningful insights and recommendations from diverse and complex data sources.
• Working knowledge of analytical programming tools such as Python and/or R.
• Experience producing reports, dashboards and performance analysis for business stakeholders.
• Strong attention to detail with the ability to manage data accurately and maintain robust documentation.
• Excellent communication skills with the ability to present technical findings in a clear and engaging manner to varied audiences.

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about our guests’ experience and looking for an opportunity to grow, we’d love to hear from you.

Why Join Us?

Working with us means more than just a role in the guest experience sector. It’s about being part of a team that values well-being and personal growth.

Read our employee experience guide to learn more about life as a Carnival UK colleague here.

Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit our Candidate Journey Map