Job Description

PRIMARY FUNCTION:
The primary function of the Relocation Accounting Service Team analyst is to answer incoming inquiries sent by Global Operations regarding the reimbursement of customer expenses. The Analyst must assist in resolving expense issues, while ensuring that customer and client needs are met in a timely, efficient manner through delivery of Top Block Service. This team is designed to act as a help desk for Global Operation by using systems such as Service Now to manage the inquiries and facilitate communication between the departments. Working hours are Monday to Friday 11am - 7:15pm or 2pm to 10:15pm.

MAJOR DUTIES AND RESPONSIBILITIES:

• Recognizes and communicates Relocation Accounting procedures to internal customers
• Liaison between Global Operations and Relocation Accounting and Payroll Teams
• Adheres to Premier Executive services and Rush Expense processes
• Answers phones on Relocation Accounting Service line
• Resolves Service Team tickets within ServiceNow
• Special Projects as needed
  

KEY DIMENSIONS:

• Active demonstration of Cartus’ core values
• Excellent customer service skills
• Customer focus
• Attention to detail
• Planning and organizing
• Teamwork
• Analysis/problem solving
• Excellent communication skills
• Judgment/decision making skills
• Flexibility/initiative
• Relationship building/interpersonal/influencing skills
• Managing multiple priorities
  

QUALIFICATIONS/SELECTION CRITERIA:

• Customer service experience (relocation experience preferred)
• Demonstrates analytical, critical thinking, and problem-solving skills
• Strong planning, organizational and process management skills
• Internally motivated and self-starter
• Demonstrates abilities to partner effectively with other teams
• Excellent written and verbal communication skills for delivering assistance via call center and ticket resolution
• Time management skills with ability to multi-task in deadline driven environment
• ServiceNow (or similar workflow management system) experience preferred, but not required

Cartus is leaning into its essence, Where Mobility Meets Agility® With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate  Better Homes and Gardens® Real Estate,  Century 21®,  Coldwell Banker®,  Coldwell Banker Commercial®,  Corcoran®,  ERA®, and  Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies