Job Description

Want to help us help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for an Analyst II on the Strategy & Operations (S&O) team within Trust & Safety. S&O plays a critical role across the business to deliver the insights, clarity, alignment, and operational rigor that enable teams to scale with impact.

As an S&O Analyst II, you will lead complex analytics initiatives that inform operational strategy, risk mitigation, and long-term planning. You will partner closely with leadership and cross-functional stakeholders to shape KPI frameworks, guide resource allocation, and proactively identify opportunities to strengthen platform safety and user trust.

The Job

• Own and evolve KPI frameworks that measure Trust & Safety performance, risk exposure, and operational health.
• Lead forecasting, capacity modeling, and scenario planning to inform hiring, investment, and prioritization decisions.
• Conduct deep-dive analyses into risk trends, enforcement quality, operational efficiency, and emerging platform challenges.
• Build scalable dashboards and self-serve reporting tools to increase visibility and enable faster decision-making.
• Identify structural inefficiencies and propose data-backed recommendations for process improvements.
• Partner with Product, Engineering, Policy, and Operations leaders to inform roadmap decisions through analytics.
• Design measurement frameworks to evaluate the impact of policy updates, tooling enhancements, and operational experiments.
• Support quarterly and annual planning cycles with business cases, performance modeling, and strategic insights.
• Contribute to elevating analytics maturity within Trust & Safety, including mentoring junior analysts where appropriate.

You

• 2–5 years of experience in Strategy, Business Operations, Business Intelligence, or Data Analytics.
• Strong SQL proficiency and advanced Excel modeling skills.
• Experience building forecasting models, scenario analyses, and KPI frameworks.
• Demonstrated ability to independently scope and lead analytical projects end-to-end.
• Strong communication skills with the ability to influence senior stakeholders.
• Ability to connect operational metrics to broader business strategy.
• Detail-oriented with strong business judgment.
• Comfortable operating in ambiguous, high-impact environments.
• Experience in Trust & Safety, fraud prevention, compliance, or platform risk environments.
• Familiarity with experimentation design and enforcement quality measurement.
• Experience partnering closely with Product and Engineering teams, preferably within ecommerce, fintech, marketplace, or social media companies.

Why you’ll love it here

• Make an Impact Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom